Why Freshservice is better than Autotask

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Learn how Freshservice can help simplify your organisation's complex IT support needs

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Why Freshservice is a better alternative to Autotask

Criteria
Freshdesk dew
Overall Rating
4.7
4.7
3.6
3.6
Meets Requirements
8.9
7.9
Ease of Use
9.6
7.2
Ease of Setup
9.3
6.6
Ease of Admin
9.3
6.8
Quality of Support
9.3
7.3
Ease of Doing Business With
9.3
7.3
Product Direction (% positive)
9.4
7.7

*Data obtained from various review sites and marketplaces

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Still not convinced? These value-added perks will help.

Intuitive and Easy to Grasp UI

No tedious training, hard-to-follow 800-page manuals, or long-drawn-out processes to implement the software. Freshservice’s modern UI is designed to be simple for easy adoption.

Transparent Value and Support

Experience simplicity in the product as well as the pricing – don’t get bogged down by hidden or additional charges. Enjoy 24/7 support from implementation till forever at no cost.

Customized Self-Service Portal

Customization in Freshservice is painless and straightforward – like putting together Lego blocks. Rebrand your portal to reflect your business with our out-of-the-box capabilities.

Powerful Automation

Automate common tasks as well as complex workflows using simple if-this-then-that rules. Use one, or a combination of these rules to completely eliminate redundant processes.

Mobile Service Desk

Freshservice’s mobile app for iOS and Android lets you provide support within teams, manage assets with a quick scan, request for services, and track ticket statuses even if you’re away from your desk.

Gamification

The only service desk with built-in game mechanics that improve team morale and engagement. Create a fun work environment by motivating agents with award points/trophies for various tasks.

Trusted by over 20,000 customers