Freddy AI for CX
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Modern employees in your organization have a very high demand of IT support services which can be attributed to factors like increased device usage, multiple integrations, access to IT and their ability to be self-sufficient and experimental.
Most organizations can’t cater to their employee expectations, leaving them frustrated and therefore, tend to invest in reactive incident management methods.
The objective of IT Service Management(ITSM) is to ensure smooth business operations and higher employee satisfaction. However, we often fall into the trap of blindly following complex frameworks and processes, missing the bigger picture. While these frameworks do provide better control mechanisms, companies ultimately fail in execution.
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What we cover in this session:
Is your organization ready for Digital Transformation
Top industry trends in Digital Transformation
How ITSM can make your transformation easier
Measuring success with digital transformation
Tips, tricks and lessons learnt from digital transformation
And developing impact critical skills for the digital era
We also have a live Q&A session where you can get all your queries answered by our experts!
NOTE: We do not offer any certificates for attending this webinar.
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