ITIL 4 - What’s New and Changed


As a business, everything you do is to ultimately achieve customer satisfaction. 

And, one of the best ways to do that is to focus on value. 

With evolving customer expectations, focusing on value is crucial, both for the end-user and the agent. Understanding what value is from your customer’s perspective is a huge driver for what success looks like. Which is why it’s important to understand your customers’ expectations.

At Fresh and Best Practices in ITIL 4 - What’s New and Changed, our experienced speakers in the field of ITSM will share insights on shifting from process to practice and the talk about the future of ITSM. The event will share points on how organizations can implement ITIL processes with double the ease. This event promises to update you on the latest development in the last version of ITIL v4.

At the WEBINAR, here’s what you can look forward to:

We will also have an interactive Q&A session at the end of the webinar to answer all your queries.

Speaker Profile

Suresh GP

(HDI Top 25 Influencers in ITSM)
ITIL 4 MP, CBRM, DevOps Leader, CGEIT

Suresh GP​, M-Tech is currently the Founder & Managing Director of TaUB Solutions. He has more than 16+ Years of IT experience and specialized in IT Service Management, IT Governance, Agile, DevOps and Business Relationship Management. Suresh as a Principal Consultant does Consulting, Training, Simulations and Implementation services for DevOps to Fortune 2000 organization. He was also awarded top 25 thought leaders in service management for 2017 by HDI . Suresh is also the Regional Leader for Asia Pacific and Middle East at BRM Institute. To complement his extensive experience, he has earned ​wide range​ of certifications that include ITIL 4 MP, DevOps Leader, CGEIT, CBRM, CASM, PMP, ISO 20000 Practitioner and ISO/IEC 20000 & 27001 Lead Auditor. He is a regular blogger and speaker in National & International Forums like itSMF, DevOps Institute, PMI, ISACA. He was awarded itSMF Contributor Award by itSMF Singapore in 2013 and 4 BRM Excellence Awards at BRM Connect 2017