ITIL 4 - What’s New and Changed

ITIL 4 - What’s New and Changed

As a business, everything you do is to ultimately achieve customer satisfaction. 

And, one of the best ways to do that is to focus on value. 

With evolving customer expectations, focusing on value is crucial, both for the end-user and the agent. Understanding what value is from your customer’s perspective is a huge driver for what success looks like. Which is why it’s important to understand your customers’ expectations.

At Fresh and Best Practices in ITIL 4 - What’s New and Changed, our experienced speakers in the field of ITSM will share insights on shifting from process to practice and the talk about the future of ITSM. The event will share points on how organizations can implement ITIL processes with double the ease. This event promises to update you on the latest development in the last version of ITIL v4.

At the WEBINAR, here’s what you can look forward to:

• New changes and best practices in ITIL 4 
• Understanding moving from Service Lifecycle to Service Value System
• Shift from Process focus to Practice
• Incorporating Agile, Lean and DevOps in Value chains 
• Guiding Principles and New Certification Schemes

We will also have an interactive Q&A session at the end of the webinar to answer all your queries.