2021 Key Issues: The CIO Agenda

IT began 2020 in its usual role as an administrator, gatekeeper and developer/broker of technology. When the pandemic shutdown hit, IT overnight became the lifeline that kept workers productive and helped operations implement or expand digital service and product delivery. 

The Hackett Group’s 2021 Key Issues Study reveals a slate of information technology (IT) priorities that add to an aggressive and accelerated transformation agenda for 2021. 

In this report, The Hackett Group analyzes:

• Top 10 priorities that will occupy some portion of IT’s 2021 agenda
• Hurdles to IT transformation initiatives and ways to overcome them

• Impact of technology effectiveness in realizing IT goals for 2021