iain cameron iain cameron
Iain Cameron

University of Aberdeen

At the University of Aberdeen, Iain is the User Services Manager in the Directorate of Information Services. He leads the IT Service Desk, Training and Documentation team, Assistive Technology team, and Toolkit team -- in other words teams on the customer-facing edge of IT Service Management. Having worked in IT for over 25 years of service with the University of Aberdeen, he loves his role and thrives on the diverse challenges each day brings.

daniel aws daniel aws
Daniel Bacelic

AWS Public Sector

Daniel takes care of the education industry by driving programs supporting innovation and cloud journey with a special focus on alliances and solutions delivering a set of compute, storage, database, analytics, and application deployment services that lower costs, scale applications, respond quickly in emergencies, and meet the ever-changing needs of the modern student.

emily lawrence emily lawrence
Emily Lawrence

Pink Elephant

Emily is an experienced customer success lead at Pink Elephant, UK. She manages ITSM technology implementation projects across the globe.

nirmal krishnamoorthy nirmal krishnamoorthy
Nirmal Krishnamoorthy


Nirmal is a product marketer for Freshservice. An ITIL certified management consultant previously at Deloitte and PwC, advising clients on technology-related initiatives Nirmal is passionate about bringing service management solutions for Freshworks customers.

webinar 3 webinar 3