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The education sector faces growing competition and complex staffing requirements. In addition to improving enrolments, the education industry wants to build a stronger brand, improve student success, and deliver a consumer-grade experience to students and staff.
Join us for this live webinar on May 27th, 11 am GMT as we discuss the digital transformation happening in the industry and call for a collaborative approach to deliver a transformative experience with the right ITSM tool.
How to create a collaborative Service Desk
Support services are spread across multiple systems
Growing competition and complex staffing requirements
Poor student experience
Customer Spotlight - The University of Aberdeen
Need for a right-sized ITSM tool that meets your needs
Date: May 27th, 11 AM GMT
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University of Aberdeen
At the University of Aberdeen, Iain is the User Services Manager in the Directorate of Information Services. He leads the IT Service Desk, Training and Documentation team, Assistive Technology team, and Toolkit team -- in other words teams on the customer-facing edge of IT Service Management. Having worked in IT for over 25 years of service with the University of Aberdeen, he loves his role and thrives on the diverse challenges each day brings.
AWS Public Sector
Daniel takes care of the education industry by driving programs supporting innovation and cloud journey with a special focus on alliances and solutions delivering a set of compute, storage, database, analytics, and application deployment services that lower costs, scale applications, respond quickly in emergencies, and meet the ever-changing needs of the modern student.
Emily is an experienced customer success lead at Pink Elephant, UK. She manages ITSM technology implementation projects across the globe.
Nirmal is a product marketer for Freshservice. An ITIL certified management consultant previously at Deloitte and PwC, advising clients on technology-related initiatives Nirmal is passionate about bringing service management solutions for Freshworks customers.
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