Speakers for the event

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Rahul Prakash

Senior Product Consultant - Freshservice
Freshworks Inc.

Rahul is a certified ITIL practitioner and a Freshservice product evangelist. As a product consultant for Freshworks, he is involved in fostering and cultivating a strategic relationship with the partners through on-boarding, training and equipping them with the product, and assisting them in closing the big deals.

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Edward Cornel

Product Specialist - Freshservice,
i4 Asia Inc.

Edward has proven experience in building solutions for the Philippines customers with highly engaged teams and establishing creative approaches for optimizing the customer requirements. He has a considerable knowledge and a deep understanding of  IT business landscape of Philippines.

Agenda for the event


                               ITIL v4 - Focusing on Value and the future of ITSM

As a business, everything you do is to ultimately achieve customer satisfaction. 

And, one of the best ways to do that is to focus on value. 

With evolving customer expectations, focusing on value is crucial, both for the end-user and the agent. Understanding what value is from your customer’s perspective is a huge driver for what success looks like. Which is why it’s important to understand your customers’ expectations.

At the Freshworks event, ITIL v4 - Focusing on Value and the future of ITSM, our experienced speakers with their years of ITSM experience will share tips and tricks to focus on delivering value and talk about the future of ITSM. The event will share points on how organizations can implement ITIL processes with double the ease. This event promises to update you on the latest development in the last version of ITIL v4.

At the event, here’s what you can look forward to: