Use Case 3 - Cloud Change Management
Businesses are moving towards cloud and agile. Change management in cloud is a standard change with a pre-approved process. In cloud environment, there are frequent releases and time to release is fast. Therefore, an effective change management process is essential. QA and testing happen frequently and therefore, following a standard change management process helps to control risk.
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Create a change request that is assigned to the respective Change team
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Associate relevant tickets to this change record
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Understand Service Level Agreement (SLA) with cloud service providers
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Prepare a standard change template to eliminate repetitive tasks
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Proper scheduling of releases in a multi-tenant architecture
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Prepare a back-up plan to roll back to working state
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Use sandbox environment for QA & testing to ensure desired working state
ITIL Change management is useful for any business irrespective of the size and nature. Change management solves multiple use cases and leverage change management process flow to improve efficiency and mitigate risk.