Integration with other ITIL modules
Change management is closely associated with ITIL modules such as incident management, problem management, release management and CMDB to share updates. This association is essential to maintain information consistency.
Change Management & CMDB
Change management might involve changes to Configuration Items (CIs) that are part of Configuration Management Database,CMDB. CMDB manages relationships across devices and Change management process understands this relationship and impact before rolling out any new deployment. If a particular asset has multiple dependencies or relationships with other assets, then the impact is high. Associate the right CIs, that might be impacted due to the change or caused the change to occur and update this information within the CMDB.
Change & Release Management
The main objective of Change management process is to ensure that the planned change is under control and release management takes care of the actual implementation of planned changes. It is crucial to differentiate the roles & responsibilities of change and release management to avoid any conflict. Successful change leads to new release and change management coordinates with release for build, test and implementation plan.