Multiple change management processes within your organization
Most organizations have multiple change management processes and systems to support individual functions. Project managers may have a process for requirements change. Engineers may have a process for managing version changes in source code. Operations may have different change processes for data, software and hardware. The degree of interaction and integration among change management functions will vary but the goals are always the same: enabling change to happen effectively and managing risk.
Automation & Data Quality
Change management efficiency is heavily influenced by the degree of automation that supports the process. It is manual activities which make processes seem slow, complex and frustrate people. Data is essential to change management. Each change has a lifecycle and the quality of change management data plays a large role in determining how smoothly a change can progress through the change lifecycle. Manual data entry is the source of most of the errors in change data and automation is the best way to prevent those errors from being introduced.
Many companies are adopting Agile, Scrum and DevOps methodologies. These delivery methods take an integrated, closed-loop approach to change management as a means of accelerating time-to-value. DevOps continuous improvement and continuous delivery (CI/CD) processes highlight the need for frictionless integration between the software change management activities and supporting systems. This is what enable application development teams to support the accelerating “speed of business.”
3rd Party Components
3rd party components need to be given just as much change management scrutiny as those changes coming from project teams inside your organization. For businesses that use SaaS and 3rd party software components, the biggest change management challenges are:
- Understanding what new features are included in a build package or version from the supplier,
- Assessing the impact of the changes on other systems in the IT environment and
- Managing risk