The all in one customer engagement suite
Freshservice is the best BMC service desk alternative, built for modern & agile IT teams.
Freshservice is a full feature ITIL-aligned service desk with out-of-the-box incident, problem, change and release management processes designed specifically for agile IT teams. Switch to Freshservice and say goodbye to clunky tools and expensive consultants to set up an IT service desk.
With Freshservice, implementing and configuring your IT service desk is made effortless and quick. Freshservice does not require expensive consultants or a 500-page manual.
Get a full-feature ITIL-aligned service desk starting at 19$/agent per month. With out of the box features like service catalogue, self-service portal and easy configurations, start delivering value to the business from day zero.
Freshservice is designed keeping the user at the front and centre of it. It's natural language user interface, codeless workflows make the user experience easy and enjoyable for IT and non-IT teams.
As per Gartner peer review 2019
" Freshservice has an impressive turnaround time. Within 3 months of engaging with the Freshservice team, we implemented and launched a full-fledged IT service desk at Elsevier."
Global service delivery manager
" The key benefit with Freshservice is that it doesn't require an external workforce to maintain the tool. Configurations and customisations are user-friendly and can be done by agents within the IT team."
If you’re drowning in hidden costs, expensive consultants and have no control over how much you spend on your BMC service desk, it’s time to rethink your BMC service desk. Your BMC service desk comes with huge agent and asset license fees. The ongoing costs to maintain your BMC service desk are exorbitant and unforeseen. This compounded over the life of the contract exponentially increase the costs of using the BMC service desk. Take control of your budgets by spending wisely on a modern IT service desk. Pay as you use and scale as you grow with Freshservice, with no additional or hidden charges.
Your business is growing and rapid change is inevitable. Your clunky BMC service desk is holding you back, not propelling you forward. Every new business change will include new workflows, using better technologies and re-thinking business processes. On the other hand, your BMC service desk takes months to get started with a lengthy SOW process, followed by a complex implementation process and elaborate and tedious personnel training sessions. Use a modern and agile IT service desk like Freshservice to drive proactive change, instead of playing a catch up game.
Your BMC service desk is like a microwave oven - filled with complex features which you hardly use; Over time you realise you’ve only used the start/stop and timer buttons. Every new feature in your service desk is an added layer of complexity and a cause for feature fatigue. Your BMC service desk puts technology ahead of your people and business processes. Your IT service desk should work for you, not increase the workload for you. Don’t be tied down by industrial machinery when you need the swiss army knife of IT service desks.
People still email you or walk up to your IT team to solve issues. They can’t find your service portal or don’t like using it. After going through the pains of implementing your BMC service desk, you still have the same problems as before. Your BMC service desk has a strenuous UI that delivers poor user experience and is probably not easily accessible to users across multiple channels. The availability and usability of your IT service desk is essential in delivering exceptional employee experience. Adopt a user-centric IT service desk that delivers a great experience and is available to users, where work happens.
IT is considered a support function that keeps the light on for your business. Your IT team’s potential to add business value is not well understood or appreciated. Your BMC service desk keeps you tied up with firefighting tasks, leaving no time and resources for any strategic initiatives. Choose tools and software that work for you rather than those that make you work. Go beyond IT support and drive high-impact business initiatives within your organisation.
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IT teams work on shoestring budgets. Paying exorbitant prices for a service desk is not the best use of this IT budget. Huge license fees, expensive implementation consultants and hidden costs exponentially escalate the costs of using the BMC service desk. While the upfront cost is a large cost component, the ongoing maintenance costs and unplanned costs quickly escalate the total cost of ownership of the BMC service desk. Every new feature addition or an internal business change is a new, expensive IT project with the BMC service desk. Adopt a powerful, full-feature ITIL- aligned service desk at ½ the price. Depending on the size of your team and the business needs, choose a plan to get started. You don’t require expensive consultants or a 500-page manual to get started with Freshservice. Scale your IT service desk as you grow and pay as you use. There are no hidden charges. There are no ongoing costs to maintain, upgrade and store the IT infrastructure. With Freshservice you take control of your IT budget and encounter no unplanned costs. Use this pricing calculator to find out how much you can save with Freshservice
IT agility is now a competitive advantage, but your BMC service desk is slow to deploy and slower to adapt to business changes. Your BMC service has tedious workflow configurations and long deployment processes causing numerous business interruptions. With the BMC service desk, your IT agents are forced to focus on everyday firefighting, thereby putting your digital transformation initiatives on the back burner. Your digital transformation initiatives call for a powerful yet agile service desk that can scale and extend as your business changes. Your service desk should work for you and reduce agent workload, improve ticket deflection rates. Your service desk should enable powerful automations, host an extensive knowledge base and allow for easily configurable workflows. Get a lean, mean IT service desk that powers your digital transformation efforts.
Freshservice uses the smart automator feature to create and edit workflows and scenarios for approvals. The smart automator uses a simple drag-and-drop action to set up and change workflows with minimum business disruption. Intelligent service desk features like the smart automator improve agent productivity and free up time for the agent to focus on digital transformation initiatives.
Read more on smart automator here.
Conversations and collaborations are a large part of IT work. Freshservice has understood the role of working together and built for it. The team huddle feature in Freshservice is designed to foster collaboration amongst IT and business teams. With chat notifications and mentions you can huddle up from within your IT service desk to resolve tickets, faster and better.
Read more about Team huddle here.
Make information available and accessible to your agents and users, in crucial moments. Build a beautiful, comprehensive and easy-to-use knowledge base. Prompt solutions to queries before employees raise tickets. Empower employees with accurate and relevant information in moments that matter.
Read more about auto-suggest solutions here
You’ve gone through all that pain of configuring and implementing your BMC service desk only to find that agent fatigue is high and user adoption rates are extremely low. Your BMC service portal is not easily accessible or available to its users. The BMC service desk is not present where your users are or where work happens. This greatly reduces the user adoption of your BMC service desk. The experience of the BMC service desk is strenuous for IT and even more for non-IT teams. Switch to a well-designed, multi-channel IT service desk that helps you deliver seamless experiences at work. Freshservice is designed and built, keeping the user at the heart of it. It has an intuitive user experience that makes all the important and relevant features easily discoverable. The simple drag-and-drop actions to create new workflows to build new instances is simple yet powerful.
Your users could need IT services when they’re travelling or in the middle of a sales call. Delivering IT services in these moments that matter plays an important role in the success of your service desk. Freshservice understands the importance of multi-channel IT service delivery and makes your IT team available from anywhere, at any time. Use the Freshservice mobile app to approve requests on the go or create tickets from within collaboration tools such as slack and workplace.
Read more on Freshservice on IOS here
Read more on Freshservice on Android here
Read more on Freshservice on web app here
A modern service desk experience is made of many small moments of delight. Every digital interaction needs to be user-friendly. People expect easy-to-use and modern digital experiences at work. Freshservice is built, keeping the user at the heart of all interactions. The service catalogue is built to give users a shopping-like experience. The self-service portal is designed to empower employees with accurate and relevant information, at the moment that they are looking for answers.
Read more on the service catalogue here
SOC 2 Compliance
US-EU Privacy Shield
Gartner Peer Insights Customer's choice for ITSM Tools
SDI Award for best Implementation for 2 successful years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
The State of Digital Transformation in 2018
How the Subscription Economy is Changing the IT Landscape
Elevating the Employee Experience – The Role of ITSM
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