1. You’re paying more than you know with the BMC service desk
If you’re drowning in hidden costs, expensive consultants and have no control over how much you spend on your BMC service desk, it’s time to rethink your BMC service desk. Your BMC service desk comes with huge agent and asset license fees. The ongoing costs to maintain your BMC service desk are exorbitant and unforeseen. This compounded over the life of the contract exponentially increase the costs of using the BMC service desk. Take control of your budgets by spending wisely on a modern IT service desk. Pay as you use and scale as you grow with Freshservice, with no additional or hidden charges.
2. Your BMC service desk is slow to adapt to changes
Your business is growing and rapid change is inevitable. Your clunky BMC service desk is holding you back, not propelling you forward. Every new business change will include new workflows, using better technologies and re-thinking business processes. On the other hand, your BMC service desk takes months to get started with a lengthy SOW process, followed by a complex implementation process and elaborate and tedious personnel training sessions. Use a modern and agile IT service desk like Freshservice to drive proactive change, instead of playing a catch up game.
3. Your BMC service desk is too complex to work for you
Your BMC service desk is like a microwave oven - filled with complex features which you hardly use; Over time you realise you’ve only used the start/stop and timer buttons. Every new feature in your service desk is an added layer of complexity and a cause for feature fatigue. Your BMC service desk puts technology ahead of your people and business processes. Your IT service desk should work for you, not increase the workload for you. Don’t be tied down by industrial machinery when you need the swiss army knife of IT service desks.
4. Employees hate using the BMC service desk
People still email you or walk up to your IT team to solve issues. They can’t find your service portal or don’t like using it. After going through the pains of implementing your BMC service desk, you still have the same problems as before. Your BMC service desk has a strenuous UI that delivers poor user experience and is probably not easily accessible to users across multiple channels. The availability and usability of your IT service desk is essential in delivering exceptional employee experience. Adopt a user-centric IT service desk that delivers a great experience and is available to users, where work happens.
5. Your business considers IT a support function
IT is considered a support function that keeps the light on for your business. Your IT team’s potential to add business value is not well understood or appreciated. Your BMC service desk keeps you tied up with firefighting tasks, leaving no time and resources for any strategic initiatives. Choose tools and software that work for you rather than those that make you work. Go beyond IT support and drive high-impact business initiatives within your organisation.