Webinar

Automate And Optimise – Don’t Stagnate And Minimise

Automate And Optimise – Don’t Stagnate And Min...

There is much current debate around how the working world has changed so radically in the last few m...
Elevate Employee Engagement with IT Service Catalog

Elevate Employee Engagement with IT Service Catalo...

“Wifi is down”, is the hip new scare phrase of our time. People have stopped taking natural cala...
Drive Business Excellence With predictive intelligence!

Drive Business Excellence With predictive intellig...

Imagine you’re working in IT service and you could get a heads up about a surge in the number of t...
How Santa Claus Achieved 100% CSAT with Freshservice

How Santa Claus Achieved 100% CSAT with Freshservi...

…Because I’m happy Clap along if you feel like a room without a roof Because I’m h...
How to enjoy a stress-free holiday using Service desk Automation

How to enjoy a stress-free holiday using Service d...

Christmas is a festival that brings joy and happiness. But if you’re an IT agent, it also brings a...
How to Choose the Right Problem for Service Desk Automation

How to Choose the Right Problem for Service Desk A...

Service desk automation is one of the hottest topics in ITSM today. Organizations have understood th...
Welcome Thank Yous with Freddy!

Welcome Thank Yous with Freddy!

Caprice: Hello everyone! Welcome to a new episode of FreshHeroes. I’m your host Caprice and today ...
ITIL Change Management Webinar – 8 Key Takeaways

ITIL Change Management Webinar – 8 Key Takea...

Freshservice hosted a webinar on ITIL change management processes, aimed at providing practical step...
IT Security and the Service Desk

IT Security and the Service Desk

Information security and the service desk I will be delivering a webinar on information security and...
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