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Do You Know SAM?

Do You Know SAM?

Software asset management (SAM) is an important part of your ITSM toolkit. According to an industry-...
The Importance of Emotional Well-Being in Service Management Staff in 2021

The Importance of Emotional Well-Being in Service ...

People are an organisation’s greatest asset. They are also the key to an organisation’s producti...
The Big Trends in ITSM in 2021 from Freshworks and SDI

The Big Trends in ITSM in 2021 from Freshworks and...

As we enter spring 2021, transformational changes continue to impact ITSM. While IT service manageme...
3 ways to delight your employees with AI and Virtual Agents

3 ways to delight your employees with AI and Virtu...

Is your company losing out to your competition because your workforce is unable to be productive? Do...
Stranded with Cherwell? Migrate seamlessly to Freshservice

Stranded with Cherwell? Migrate seamlessly to Fres...

Ivanti’s recent acquisition of Cherwell surprised the ITSM industry, and stirred up more questions...
Supercharging Self-service with Virtual Agents

Supercharging Self-service with Virtual Agents

AI – the new normal prerequisite Business priorities are shifting. Employees’ expectations a...
Streamline your procurement process with Purchase Order Management

Streamline your procurement process with Purchase ...

In an organization, purchases in IT happen in huge numbers. It is one of the key responsibilities of...
Provide instant support for employees using Virtual Agent within Microsoft Teams

Provide instant support for employees using Virtua...

Employees in an organization expect instant support and turnaround to their issues when they contact...
Unlocking Productivity with Freshservice Orchestration Center

Unlocking Productivity with Freshservice Orchestra...

As businesses continue to grow, the diversity and complexity of infrastructure components, applicati...
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