Shobika Gunasekaran about 4 weeks ago. 3 min read Supercharging Self-service with Virtual Agents AI – the new normal prerequisite Business priorities are shifting. Employees’ expectations a...
Jijith Murali about 2 months ago. 3 min read Streamline your procurement process with Purchase ... In an organization, purchases in IT happen in huge numbers. It is one of the key responsibilities of...
Jijith Murali about 2 months ago. 2 min read Provide instant support for employees using Virtua... Employees in an organization expect instant support and turnaround to their issues when they contact...
Jijith Murali about 2 months ago. 4 min read Unlocking Productivity with Freshservice Orchestra... As businesses continue to grow, the diversity and complexity of infrastructure components, applicati...
Manjusha Vattem about 5 months ago. 4 min read 5 IT Self-Service Portal Use Cases That Are Not-So... An IT self-service portal is much more than an IT storefront. With the consumer-world self-service t...
Ramsundar Radhakrishnan about 6 months ago. 3 min read Freshservice launches Return-to-work app to help w... As companies prepare for the workforce to return to work, a myriad of decisions must be made. Return...
Ankit Ranjan about 9 months ago. 8 min read How Does Going Remote Affect Your Digital Transfor... This is part 4 of a 4-part series where our CIO, Prasad Ramakrishnan, was interviewed by our very ow...
Jijith Murali about 11 months ago. 3 min read Freshservice Makes It to Okta’s Top 10 Fastest-G... Freshworks’ IT service management tool, Freshservice, is among the world’s fastest-growing workp...
Arvind about 1 year ago. 6 min read How To Start Using Your ITSM Tools Outside Of IT ITSM tools have grown up! As service request catalog features of ITSM tools have grown, the ability ...
