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Heroes belong in comic books, not IT organisations

Heroes belong in comic books, not IT organisations

It was a bright and chirpy Saturday evening. Everybody was enjoying their weekend at home, nursing a...
Freshservice is 5 Years Strong!

Freshservice is 5 Years Strong!

It was 2014. Ellen’s Oscars selfie had broken the Internet. If only Bradley's arm was longer. ...
ITIL Change Management Webinar – 8 Key Takeaways

ITIL Change Management Webinar – 8 Key Takea...

Freshservice hosted a webinar on ITIL change management processes, aimed at providing practical step...
“What are the metrics that measure your success?” – Insights from 20+ CIOs and IT Leaders

“What are the metrics that measure your success?...

We at Freshworks had our first ever user conference, Refresh 18 at New York last year. It was a vibr...
Freshservice Wins Three ITSM Software Awards by FinancesOnline

Freshservice Wins Three ITSM Software Awards by Fi...

2018 has been a very enterprising year for us at Freshservice. The icing though has been the many aw...
A – Z of new ITSM tool implementation

A – Z of new ITSM tool implementation

Okay, I’m inspired by Joe the IT guy and stole this idea from him! What was that quote about great...
IT memes for classic ITSM problems

IT memes for classic ITSM problems

I’ve always been a huge fan of memes. I discovered the utility of memes in the professional sp...
Top IT Quotes

Top IT Quotes

I looked far and wide for the most inspirational IT quotes from across industries. Hope you enjoy t...
ITIL 4 Update- What to expect?

ITIL 4 Update- What to expect?

We conducted a webinar on the upcoming ITIL update, ITIL 4. The webinar drew a lot of interest from ...
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