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5 IT Self-Service Portal Use Cases That Are Not-So-IT

5 IT Self-Service Portal Use Cases That Are Not-So...

An IT self-service portal is much more than an IT storefront. With the consumer-world self-service t...
Freshservice launches Return-to-work app to help workplaces reopen safely

Freshservice launches Return-to-work app to help w...

As companies prepare for the workforce to return to work, a myriad of decisions must be made. Return...
How Does Going Remote Affect Your Digital Transformation Journey

How Does Going Remote Affect Your Digital Transfor...

This is part 4 of a 4-part series where our CIO, Prasad Ramakrishnan, was interviewed by our very ow...
Freshservice Makes It to Okta’s Top 10 Fastest-Growing Apps

Freshservice Makes It to Okta’s Top 10 Fastest-G...

Freshworks’ IT service management tool, Freshservice, is among the world’s fastest-growing workp...
How To Start Using Your ITSM Tools Outside Of IT

How To Start Using Your ITSM Tools Outside Of IT

ITSM tools have grown up! As service request catalog features of ITSM tools have grown, the ability ...
5 Signs You Need New Ticketing Software

5 Signs You Need New Ticketing Software

You’ve experienced the warning signs: You’ve just come back from a conference where everyone was...
HIPAA Compliance in ITSM

HIPAA Compliance in ITSM

With HIPAA personal health information becomes yet another target for cyber-criminals. While Human R...
5 Signs Your ITSM Tool Implementation Has Gone Wrong

5 Signs Your ITSM Tool Implementation Has Gone Wro...

ITSM tool implementations are very challenging. So challenging that there are organizations that mak...
The Consumerization of IT – Understanding a Global Phenomenon

The Consumerization of IT – Understanding a ...

Gartner predicted in 2005 that the consumerization of IT is going to be the biggest trend of the com...
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