Product Update

Slack + Freshservice projects = contextual collaboration

Slack + Freshservice projects = contextual collabo...

Covid fundamentally disrupted the modern workplace in a way that no technological innovation ever ha...
Manage complex IT projects with modern Gantt

Manage complex IT projects with modern Gantt

An IT project can introduce a variety of challenges during implementation. The IT team handling the ...
Introducing new-gen project management

Introducing new-gen project management

Managing IT projects often gets difficult and complex. Adhering to timeline and quality is a challen...
Here’s how we handle different timezones in Freshservice

Here’s how we handle different timezones in ...

Managing date and time fields has always been tricky. For customer engagement platforms, several of ...
The Impact of Field Suggester on IT Teams

The Impact of Field Suggester on IT Teams

When we launched Freddy, our artificial intelligence and machine learning platform, in October 2018,...
Automatically Group Tickets with Field Suggester

Automatically Group Tickets with Field Suggester

Assigning tickets to the right group or agent is a pain. The process involves manually assigning sev...
With Sandbox here, its time to love changes!

With Sandbox here, its time to love changes!

It’s always difficult to adapt to change, isn’t it? Why? Because it is time-consuming, disturbs ...
Here’s to easier IT with Freshservice Agent Dashboard

Here’s to easier IT with Freshservice Agent ...

I start my day at work by checking my calendar, tasks, and personal notes so I can plan my day effic...
Improve Employee Experience with Freshservice Employee Onboarding

Improve Employee Experience with Freshservice Empl...

Remember how you felt walking into work on the first day of a new job? Excited, eager, and ready to ...
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