Product Update

Here’s how we handle different timezones in Freshservice

Here’s how we handle different timezones in ...

Managing date and time fields has always been tricky. For customer engagement platforms, several of ...
The Impact of Field Suggester on IT Teams

The Impact of Field Suggester on IT Teams

When we launched Freddy, our artificial intelligence and machine learning platform, in October 2018,...
Automatically Group Tickets with Field Suggester

Automatically Group Tickets with Field Suggester

Assigning tickets to the right group or agent is a pain. The process involves manually assigning sev...
With Sandbox here, its time to love changes!

With Sandbox here, its time to love changes!

It’s always difficult to adapt to change, isn’t it? Why? Because it is time-consuming, disturbs ...
Here’s to easier IT with Freshservice Agent Dashboard

Here’s to easier IT with Freshservice Agent ...

I start my day at work by checking my calendar, tasks, and personal notes so I can plan my day effic...
Improve Employee Experience with Freshservice Employee Onboarding

Improve Employee Experience with Freshservice Empl...

Remember how you felt walking into work on the first day of a new job? Excited, eager, and ready to ...
Collaboration made easy with Trello on Freshservice

Collaboration made easy with Trello on Freshservic...

IT teams typically work with every department in an organization and are responsible for enabling pr...
Integrate Your Freshservice Account with a Fresh New Phone System

Integrate Your Freshservice Account with a Fresh N...

  An ITIL engagement survey by SDI revealed that, “Even today 98% of service desks are still ...
Improve Incident Resolution with Freshservice Team Huddle

Improve Incident Resolution with Freshservice Team...

Enterprise collaboration is gaining traction that encourages internal peer interaction and informati...
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