Neharika Sundar on January 21, 2022. 3 min read Delightful service management turns eight Eight years back we were inspired to create an employee experience on par with the best customer ex...
Vishal Nema on August 11, 2021. 3 min read Slack + Freshservice projects = contextual collabo... Covid fundamentally disrupted the modern workplace in a way that no technological innovation ever ha...
Karthik Pasupathy R on June 18, 2020. 2 min read The New and Improved Employee Onboarding Is Here! The reputation of your company depends not only on how you treat your customers but also your employ...
Abhinaya Pabbisetty on February 4, 2020. 6 min read Here’s how we handle different timezones in ... Managing date and time fields has always been tricky. For customer engagement platforms, several of ...
Karthik Pasupathy R on June 26, 2019. 2 min read Automatically Group Tickets with Field Suggester Assigning tickets to the right group or agent is a pain. The process involves manually assigning sev...
Padma Sankar on April 25, 2019. 4 min read Improve Employee Experience with Freshservice Empl... Remember how you felt walking into work on the first day of a new job? Excited, eager, and ready to ...
Ranjani Raghupathi on January 25, 2019. 2 min read Integrate Your Freshservice Account with a Fresh N... An ITIL engagement survey by SDI revealed that, “Even today 98% of service desks are still ...
Padma Sankar on October 17, 2018. 4 min read Improve Incident Resolution with Freshservice Team... Enterprise collaboration is gaining traction that encourages internal peer interaction and informati...
Padma Sankar on August 24, 2018. 3 min read Freshservice launches Chromebooks Integration Freshservice now has a new addition to its Asset Management module. We are excited to announce the n...