ITSM Industry

Yasasree Nerayanuri about 1 month ago . 7 min read

“What are the metrics that measure your success?...

We at Freshworks had our first ever user conference, Refresh 18 at New York last year. It was a...

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Gunashree G about 2 months ago . 6 min read

How ITIL Framework Enhances IT Services

Introduction In most organizations, a service, in its simplest definition, is a set of actions that...

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Jack Wylde about 3 months ago . 1 min read

We Can’t “Stress” This Enough [I...

We’ve talked repeatedly and insistently about why IT folks should not underestimate the adverse...

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Jack Wylde about 3 months ago . 3 min read

IT Complexity is Driving the Demand for Managed Se...

Has your IT estate gotten simpler and easier to manage during the past year? Is it likely to do so...

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Jack Wylde about 3 months ago . 3 min read

The Evolution of Managed Service Providers (MSPs)

From the earliest days of commercial computing, businesses have faced a recurring set of challenges....

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Ankit Ranjan about 4 months ago . 3 min read

What is Service Desk (and more…)? – &#...

This is part 2 of our ‘What is’ series. In this post, we’ll cover questions...

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Praveen Ramesh about 4 months ago . 3 min read

What is ITIL? – ‘What is’ Series...

We received a lot of questions over last year about a host of topics based on and around ITSM....

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Ankit Ranjan about 4 months ago . 4 min read

Using The DevOps Three Ways To Do Laundry

I’m new to the ITSM industry. When I first joined, I knew absolutely nothing about IT. Knowing...

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Arvind about 4 months ago . 2 min read

ITSM Is About Managing Work, Not Executing Process...

The first thoughts that come to mind when thinking about IT Service Management are ITIL, service...

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Ankit Ranjan about 4 months ago . 3 min read

Top IT Quotes

I looked far and wide for the most inspirational IT quotes from across industries. Hope you enjoy...

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Jack Wylde about 5 months ago . 4 min read

How to Protect Your Organization with Strong Servi...

As business becomes more and more reliant on technology, the impact of unavailability of a service...

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Jack Wylde about 5 months ago . 6 min read

How to Use the Kanban Methodology for Software Dev...

Kanban is a relatively recent approach to software development, which aims to create a development...

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Jack Wylde about 5 months ago . 5 min read

Turning Your Intake Meeting into a Winning Service...

Service Level Agreements form a solid base for the relationships between a provider and their...

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