ITSM Industry

5 Signs You Need New Ticketing Software

5 Signs You Need New Ticketing Software

You’ve experienced the warning signs: You’ve just come back from a conference where everyone was...
HIPAA Compliance in ITSM

HIPAA Compliance in ITSM

With HIPAA personal health information becomes yet another target for cyber-criminals. While Human R...
5 Signs Your ITSM Tool Implementation Has Gone Wrong

5 Signs Your ITSM Tool Implementation Has Gone Wro...

ITSM tool implementations are very challenging. So challenging that there are organizations that mak...
The Consumerization of IT – Understanding a Global Phenomenon

The Consumerization of IT – Understanding a ...

Gartner predicted in 2005 that the consumerization of IT is going to be the biggest trend of the com...
Coming to Grips with ITIL 4’s Service Value Chain

Coming to Grips with ITIL 4’s Service Value ...

Learning complex ideas and concepts We have all spent our lives learning and mastering complex conce...
Financial Management for IT Services

Financial Management for IT Services

From the earliest days, ITIL(TM) offered guidance on financial management for IT services. The origi...
ITIL 4: Why are Practices better than Processes?

ITIL 4: Why are Practices better than Processes?

The name game Shakespeare famously asked, “What’s in a name?” In Romeo and Juliet, the nam...
ITIL 4 vs ITIL V3: The Major Differences

ITIL 4 vs ITIL V3: The Major Differences

We live in a world where evolution and progression is the norm. The car we drive might be a Mark IV;...
Have you done your IT investment yet?

Have you done your IT investment yet?

Alright, before you panic…this has nothing to do with your income tax or investments. I’m re...
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