Deepthi Nagarajan on April 15, 2021. 2 min read 3 ways to delight your employees with AI and Virtu... Is your company losing out to your competition because your workforce is unable to be productive? Do...
Shobika Gunasekaran on December 30, 2020. 3 min read Supercharging Self-service with Virtual Agents AI – the new normal prerequisite Business priorities are shifting. Employees’ expectations a...
Vishnu Prasad on October 12, 2020. 8 min read IT Change Management Guide – How to Manage C... IT change management is one of the most important aspects of your service management and IT operatio...
Manjusha Vattem on September 1, 2020. 4 min read 5 IT Self-Service Portal Use Cases That Are Not-So... An IT self-service portal is much more than an IT storefront. With the consumer-world self-service t...
Manjusha Vattem on August 14, 2020. 4 min read 5 Tips For Creating a Fantastic Self-Service Porta... Help me help myself, or I’m out – is the new mantra this ‘always on-demand’ generation i...
Barclay Rae on July 27, 2020. 4 min read Automate And Optimise – Don’t Stagnate And Min... There is much current debate around how the working world has changed so radically in the last few m...
Hemalakshmi Balaraman on July 20, 2020. 2 min read ITSM in The New Normal The COVID-19 pandemic has brought in many changes that seemed implausible only a few months ago. The...
Shobika Gunasekaran on July 16, 2020. 6 min read Resilience – The Business Mastery For The Ne... The last time we saw employees at the IT departments collecting laptops/PCs to equip themselves for ...
Vishnu Prasad on June 5, 2020. 4 min read 10 Best Practices For Guaranteed ITOM Success IT Operations Management – What is ITOM? ITOM or IT Operations Management is an umbrella term ...
