ITSM Industry

Real-Time Incident Management with Ticketing System

Real-Time Incident Management with Ticketing Syste...

Business disruptions are costly to both the supplier and the customer of the service. Business as us...
What Should IT Leaders Know About Data Security?

What Should IT Leaders Know About Data Security?

We all recognize that data security is one of the key areas in which IT must focus, as efforts to mi...
What Should IT Leaders Know about Artificial Intelligence?

What Should IT Leaders Know about Artificial Intel...

Artificial Intelligence (AI) is quite arguably the most widely discussed technological disruption oc...
10 Reasons To Dump Your On-Premise Ticketing System

10 Reasons To Dump Your On-Premise Ticketing Syste...

Cloud computing is growing in popularity as an alternative to on-premise computing. Many organizatio...
Choosing an ITSM Tool for the Future

Choosing an ITSM Tool for the Future

ITSM tool selection is a difficult undertaking, given the wide variety in platform design and featur...
5 Signs You Need New Ticketing Software

5 Signs You Need New Ticketing Software

You’ve experienced the warning signs: You’ve just come back from a conference where everyone was...
HIPAA Compliance in ITSM

HIPAA Compliance in ITSM

With HIPAA personal health information becomes yet another target for cyber-criminals. While Human R...
5 Signs Your ITSM Tool Implementation Has Gone Wrong

5 Signs Your ITSM Tool Implementation Has Gone Wro...

ITSM tool implementations are very challenging. So challenging that there are organizations that mak...
The Consumerization of IT – Understanding a Global Phenomenon

The Consumerization of IT – Understanding a ...

Gartner predicted in 2005 that the consumerization of IT is going to be the biggest trend of the com...
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