ITSM Industry

5 ways to become an effective enabler of IT service management

5 ways to become an effective enabler of IT servic...

The business needs of IT Service Management (ITSM) are evolving, and I&O leaders must take suffi...
Leverage these 6 features of your ITSM tool to improve employee experience

Leverage these 6 features of your ITSM tool to imp...

With a paradigm shift to hybrid work practices and remote working, some critical questions arise. Fi...
Does the rise of DevOps spell the end for ITIL?

Does the rise of DevOps spell the end for ITIL?

One of the most challenging things when writing about DevOps and ITIL is finding the perfect phrases...
Freshservice Orchestration center is now 40+ apps stronger

Freshservice Orchestration center is now 40+ apps ...

A year ago, we launched the Orchestration center capability in Freshservice. At that time, little di...
Building a business case for Intelligent Service Management

Building a business case for Intelligent Service M...

Traditional IT service management solutions often fall short when it comes to innovation. While lega...
7 ways service management is changing – By Prasad Ramakrishnan, CIO of Freshworks

7 ways service management is changing – By P...

The past couple of years has radically transformed nearly every aspect of our world. Living through ...
Most in-demand ITSM skills for 2022

Most in-demand ITSM skills for 2022

According to Gartner, the global cloud ITSM market is expected to grow to over $12 billion by 2025. ...
12 ways to ace customer communications during a system outage

12 ways to ace customer communications during a sy...

System outages are the worst nightmares for IT support teams, but they also provide an opportunity t...
Five Building Blocks for Successful AI-Enabled IT 

Five Building Blocks for Successful AI-Enabled IT...

Advances in machine learning and NLP have cracked the flood gates open and AI is now emerging as the...
Load More