ITSM Industry

A Roadmap to Modernise IT Service and Operations Management

A Roadmap to Modernise IT Service and Operations M...

In the last decade or so AI has gone from a buzzword to table stakes. Data reveals that organization...
How to Become An Agent of Change in Your Organization

How to Become An Agent of Change in Your Organizat...

To change or not to change? It is a question that every IT leader faces in the wake of lagging techn...
The Podium

The Podium

KPIs and Metrics are Essential Transformation Yardsticks—But So Is Experience. Although many IT le...
Let the Games Begin

Let the Games Begin

All Change Initiatives Go Through the Valley of Despair—Only Changemakers Reach the Other Side The...
The Game Plan 

The Game Plan 

IT Transformation Is More Than Technology—Its People, Culture, and Policy If you think introducing...
5 AI Use Cases in ITSM and ITOM

5 AI Use Cases in ITSM and ITOM

A broad enthusiasm for AI is already evidenced by the technology’s adoption within many organizati...
New Milestone for Freshworks

New Milestone for Freshworks

“Winning doesn’t always mean being first. Winning means you’re doing better than you&#...
How to Re-Imagine IT Self-Service for the Best Employee Experience.

How to Re-Imagine IT Self-Service for the Best Emp...

It all starts with asking yourself how you would rate the IT portal’s employee experience at your ...
Transforming Employee Experience with Freshservice Virtual Agent- A Freshworks Story

Transforming Employee Experience with Freshservice...

Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly b...
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