ITSM Industry

Have you done your IT investment yet?

Have you done your IT investment yet?

Alright, before you panic…this has nothing to do with your income tax or investments. I’m re...
“What are the metrics that measure your success?” – Insights from 20+ CIOs and IT Leaders

“What are the metrics that measure your success?...

We at Freshworks had our first ever user conference, Refresh 18 at New York last year. It was a vibr...
How ITIL Framework Enhances IT Services

How ITIL Framework Enhances IT Services

Introduction In most organizations, a service, in its simplest definition, is a set of actions that ...
We Can’t “Stress” This Enough [Infographic]

We Can’t “Stress” This Enough [I...

We’ve talked repeatedly and insistently about why IT folks should not underestimate the adverse ef...
IT Complexity is Driving the Demand for Managed Service Providers

IT Complexity is Driving the Demand for Managed Se...

Has your IT estate gotten simpler and easier to manage during the past year? Is it likely to do so i...
The Evolution of Managed Service Providers (MSPs)

The Evolution of Managed Service Providers (MSPs)

From the earliest days of commercial computing, businesses have faced a recurring set of challenges....
What is Service Desk (and more…)? – ‘What is’ Series – Part 2

What is Service Desk (and more…)? – &#...

This is part 2 of our ‘What is’ series. In this post, we’ll cover questions relate...
What is ITIL? – ‘What is’ Series – Part 1

What is ITIL? – ‘What is’ Series...

We received a lot of questions over last year about a host of topics based on and around ITSM. Quest...
Using The DevOps Three Ways To Do Laundry

Using The DevOps Three Ways To Do Laundry

I’m new to the ITSM industry. When I first joined, I knew absolutely nothing about IT. Knowing thi...
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