Rohitkumar Nair on November 9, 2021. 2 min read A Roadmap to Modernise IT Service and Operations M... In the last decade or so AI has gone from a buzzword to table stakes. Data reveals that organization...
Rohitkumar Nair on November 9, 2021. 3 min read How to Become An Agent of Change in Your Organizat... To change or not to change? It is a question that every IT leader faces in the wake of lagging techn...
Rohitkumar Nair on October 20, 2021. 2 min read The Podium KPIs and Metrics are Essential Transformation Yardsticks—But So Is Experience. Although many IT le...
Rohitkumar Nair on October 13, 2021. 3 min read Let the Games Begin All Change Initiatives Go Through the Valley of Despair—Only Changemakers Reach the Other Side The...
Rohitkumar Nair on October 11, 2021. 3 min read The Game Plan IT Transformation Is More Than Technology—Its People, Culture, and Policy If you think introducing...
Veena Ramakrishnan on September 30, 2021. 2 min read 5 AI Use Cases in ITSM and ITOM A broad enthusiasm for AI is already evidenced by the technology’s adoption within many organizati...
Joy Su on September 28, 2021. 3 min read New Milestone for Freshworks “Winning doesn’t always mean being first. Winning means you’re doing better than you&#...
Veena Ramakrishnan on September 27, 2021. 2 min read How to Re-Imagine IT Self-Service for the Best Emp... It all starts with asking yourself how you would rate the IT portal’s employee experience at your ...
Deepthi Nagarajan on August 23, 2021. 2 min read Transforming Employee Experience with Freshservice... Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly b...
