Deepthi Nagarajan on August 23, 2021. 2 min read Transforming Employee Experience with Freshservice... Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly b...
Veena Ramakrishnan on May 27, 2021. 3 min read Why You Should Switch To A Modern Cloud-Based ITSM... Is my service desk investment paying off? Is my service desk delivering true business value? Are w...
Vishnu Prasad on May 25, 2021. 9 min read How To Set Up Your Service Desk – The People... Service Desk Defined The service desk acts as the primary support mechanism in organizations, managi...
Vishnu Prasad on May 17, 2021. 5 min read 9 Common Change Management Mistakes (and How To Av... Customer preferences are evolving just as quickly as technological advances! This can have a signifi...
Deepthi Nagarajan on May 17, 2021. 2 min read How to achieve faster time-to-value with Freshserv... According to the latest report on ITSM in 2021 and beyond, when asked what main area their service d...
Deepthi Nagarajan on April 15, 2021. 2 min read 3 ways to delight your employees with AI and Virtu... Is your company losing out to your competition because your workforce is unable to be productive? Do...
Shobika Gunasekaran on December 30, 2020. 3 min read Supercharging Self-service with Virtual Agents AI – the new normal prerequisite Business priorities are shifting. Employees’ expectations a...
Vishnu Prasad on October 12, 2020. 8 min read IT Change Management Guide – How to Manage C... IT change management is one of the most important aspects of your service management and IT operatio...
Manjusha Vattem on September 1, 2020. 4 min read 5 IT Self-Service Portal Use Cases That Are Not-So... An IT self-service portal is much more than an IT storefront. With the consumer-world self-service t...
