ITSM Industry

7 Best Practices for Software Asset Management

7 Best Practices for Software Asset Management

According to a study, the global software asset management market has been projected to grow up to U...
Freshservice Ranks #1 in Customer Satisfaction Index in the APAC region

Freshservice Ranks #1 in Customer Satisfaction Ind...

Simple. Powerful. Easy to use. Freshservice swears by these three fundamental pillars. As we grow, w...
IT Is Better With Chatbots!

IT Is Better With Chatbots!

Automating processes is the new Kim Kardashian of the Tech industries, and IT services do not want t...
Freshservice makes it to G2 Crowd’s Top 50 Mid Market Products List

Freshservice makes it to G2 Crowd’s Top 50 M...

Freshservice recently made it to G2 Crowd’s Top 50 products for Mid Market in 2019, and also t...
6 Processes in Freshservice Receive the PinkVerify Certification

6 Processes in Freshservice Receive the PinkVerify...

We are proud to announce that Freshservice fulfills all requirements of 6 ITIL processes, as per an ...
Your Go-To Guide To The Best IT And Tech Conferences In 2020

Your Go-To Guide To The Best IT And Tech Conferenc...

The life-cycle of information technology is becoming shorter every day. New competitors are disrupti...
Why Is It Important to Visualize Your IT Workflows?

Why Is It Important to Visualize Your IT Workflows...

All processes have workflows, but very often we’re so entrenched in service delivery processes tha...
How Does Robot Process Automation (RPA) Impact ITSM?

How Does Robot Process Automation (RPA) Impact ITS...

In the popular view, robots are machines that can do some tasks like a human. Robots are excellent a...
Real-Time Incident Management with Ticketing System

Real-Time Incident Management with Ticketing Syste...

Business disruptions are costly to both the supplier and the customer of the service. Business as us...
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