ITSM Industry

5 Tips For Creating a Fantastic Self-Service Portal

5 Tips For Creating a Fantastic Self-Service Porta...

Help me help myself, or I’m out – is the new mantra this ‘always on-demand’ generation i...
Automate And Optimise – Don’t Stagnate And Minimise

Automate And Optimise – Don’t Stagnate And Min...

There is much current debate around how the working world has changed so radically in the last few m...
ITSM in The New Normal

ITSM in The New Normal

The COVID-19 pandemic has brought in many changes that seemed implausible only a few months ago. The...
Resilience – The Business Mastery For The New Normal

Resilience – The Business Mastery For The Ne...

The last time we saw employees at the IT departments collecting laptops/PCs to equip themselves for ...
10 Best Practices For Guaranteed ITOM Success

10 Best Practices For Guaranteed ITOM Success

IT Operations Management – What is ITOM? ITOM or IT Operations Management is an umbrella term ...
Elevate Employee Engagement with IT Service Catalog

Elevate Employee Engagement with IT Service Catalo...

“Wifi is down”, is the hip new scare phrase of our time. People have stopped taking natural cala...
Drive Business Excellence With predictive intelligence!

Drive Business Excellence With predictive intellig...

Imagine you’re working in IT service and you could get a heads up about a surge in the number of t...
Ensuring Business Continuity with your IT Team

Ensuring Business Continuity with your IT Team

Introduction This is part 1 of a 4-part series where our CIO, Prasad Ramakrishnan, was interviewed b...
A 5-Step Guide to create a Business Continuity Plan

A 5-Step Guide to create a Business Continuity Pla...

In this blog, we’ll take you through 5 steps to help you create a strong and effective business co...
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