Shobika Gunasekaran about 3 weeks ago. 3 min read Supercharging Self-service with Virtual Agents AI – the new normal prerequisite Business priorities are shifting. Employees’ expectations a...
Vishnu Prasad about 3 months ago. 8 min read IT Change Management Guide – How to Manage C... IT change management is one of the most important aspects of your service management and IT operatio...
Manjusha Vattem about 5 months ago. 4 min read 5 IT Self-Service Portal Use Cases That Are Not-So... An IT self-service portal is much more than an IT storefront. With the consumer-world self-service t...
Manjusha Vattem about 5 months ago. 4 min read 5 Tips For Creating a Fantastic Self-Service Porta... Help me help myself, or I’m out – is the new mantra this ‘always on-demand’ generation i...
Barclay Rae about 6 months ago. 4 min read Automate And Optimise – Don’t Stagnate And Min... There is much current debate around how the working world has changed so radically in the last few m...
Hemalakshmi Balaraman about 6 months ago. 2 min read ITSM in The New Normal The COVID-19 pandemic has brought in many changes that seemed implausible only a few months ago. The...
Shobika Gunasekaran about 6 months ago. 6 min read Resilience – The Business Mastery For The Ne... The last time we saw employees at the IT departments collecting laptops/PCs to equip themselves for ...
Vishnu Prasad about 8 months ago. 4 min read 10 Best Practices For Guaranteed ITOM Success IT Operations Management – What is ITOM? ITOM or IT Operations Management is an umbrella term ...
Manjusha Vattem about 9 months ago. 4 min read Elevate Employee Engagement with IT Service Catalo... “Wifi is down”, is the hip new scare phrase of our time. People have stopped taking natural cala...
