ITIL

7 common techniques used by Change Agents

7 common techniques used by Change Agents

In part 1, we saw the basic definitions of a change agent, their roles and responsibilities. In this...
Who is a Change Agent?

Who is a Change Agent?

A change agent is a person from inside or outside an organization who helps an organization, or part...
5 New Things You Didn’t Know You Could Do With Freshservice Analytics

5 New Things You Didn’t Know You Could Do Wi...

The future belongs to those who see possibilities before they become obvious.  – John Sculley...
6 Processes in Freshservice Receive the PinkVerify Certification

6 Processes in Freshservice Receive the PinkVerify...

We are proud to announce that Freshservice fulfills all requirements of 6 ITIL processes, as per an ...
How ITIL 4 incorporated practices of Agile, Lean, and DevOps

How ITIL 4 incorporated practices of Agile, Lean, ...

ITIL 4, launched at the beginning of 2019 and has positioned itself differently to its predecessor, ...
Coming to Grips with ITIL 4’s Service Value Chain

Coming to Grips with ITIL 4’s Service Value ...

Learning complex ideas and concepts We have all spent our lives learning and mastering complex conce...
Is Continual Service Improvement the ONLY way?

Is Continual Service Improvement the ONLY way?

We all want to make things better: improve what we’re doing and come up with good ideas. Often...
ITIL 4: Why are Practices better than Processes?

ITIL 4: Why are Practices better than Processes?

The name game Shakespeare famously asked, “What’s in a name?” In Romeo and Juliet, the nam...
ITIL 4 vs ITIL V3: The Major Differences

ITIL 4 vs ITIL V3: The Major Differences

We live in a world where evolution and progression is the norm. The car we drive might be a Mark IV;...
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