ITIL

How ITIL 4 incorporated practices of Agile, Lean, and DevOps

How ITIL 4 incorporated practices of Agile, Lean, ...

ITIL 4, launched at the beginning of 2019 and has positioned itself differently to its predecessor, ...
Coming to Grips with ITIL 4’s Service Value Chain

Coming to Grips with ITIL 4’s Service Value ...

Learning complex ideas and concepts We have all spent our lives learning and mastering complex conce...
Is Continual Service Improvement the ONLY way?

Is Continual Service Improvement the ONLY way?

We all want to make things better: improve what we’re doing and come up with good ideas. Often...
ITIL 4: Why are Practices better than Processes?

ITIL 4: Why are Practices better than Processes?

The name game Shakespeare famously asked, “What’s in a name?” In Romeo and Juliet, the nam...
ITIL 4 vs ITIL V3: The Major Differences

ITIL 4 vs ITIL V3: The Major Differences

We live in a world where evolution and progression is the norm. The car we drive might be a Mark IV;...
ITIL Through the Times

ITIL Through the Times

In the beginning ITIL has existed for a long time, the first books went on sale during 1989. Both IT...
Five Reasons to get ITIL 4 Certification

Five Reasons to get ITIL 4 Certification

ITIL 4 is here: to date, there are a foundation book and examination package, with more being releas...
How ITIL Framework Enhances IT Services

How ITIL Framework Enhances IT Services

Introduction In most organizations, a service, in its simplest definition, is a set of actions that ...
What is ITIL? – ‘What is’ Series – Part 1

What is ITIL? – ‘What is’ Series...

We received a lot of questions over last year about a host of topics based on and around ITSM. Quest...
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