karthik govindarajan about 14 hours ago. 6 min read 7 common techniques used by Change Agents In part 1, we saw the basic definitions of a change agent, their roles and responsibilities. In this...
karthik govindarajan about 2 weeks ago. 5 min read Who is a Change Agent? A change agent is a person from inside or outside an organization who helps an organization, or part...
Hemalakshmi Balaraman about 3 months ago. 5 min read 5 New Things You Didn’t Know You Could Do Wi... The future belongs to those who see possibilities before they become obvious. – John Sculley...
Hemalakshmi Balaraman about 3 months ago. 2 min read 6 Processes in Freshservice Receive the PinkVerify... We are proud to announce that Freshservice fulfills all requirements of 6 ITIL processes, as per an ...
Arvind about 7 months ago. 4 min read How ITIL 4 incorporated practices of Agile, Lean, ... ITIL 4, launched at the beginning of 2019 and has positioned itself differently to its predecessor, ...
Arvind about 7 months ago. 5 min read Coming to Grips with ITIL 4’s Service Value ... Learning complex ideas and concepts We have all spent our lives learning and mastering complex conce...
Ivor Macfarlane about 7 months ago. 3 min read Is Continual Service Improvement the ONLY way? We all want to make things better: improve what we’re doing and come up with good ideas. Often...
Arvind about 7 months ago. 5 min read ITIL 4: Why are Practices better than Processes? The name game Shakespeare famously asked, “What’s in a name?” In Romeo and Juliet, the nam...
Arvind about 8 months ago. 5 min read ITIL 4 vs ITIL V3: The Major Differences We live in a world where evolution and progression is the norm. The car we drive might be a Mark IV;...
