ITIL

Does the rise of DevOps spell the end for ITIL?

Does the rise of DevOps spell the end for ITIL?

One of the most challenging things when writing about DevOps and ITIL is finding the perfect phrases...
Freshservice Orchestration center is now 40+ apps stronger

Freshservice Orchestration center is now 40+ apps ...

A year ago, we launched the Orchestration center capability in Freshservice. At that time, little di...
7 ways service management is changing – By Prasad Ramakrishnan, CIO of Freshworks

7 ways service management is changing – By P...

The past couple of years has radically transformed nearly every aspect of our world. Living through ...
9 Change Management Mistakes (and How To Avoid Them)

9 Change Management Mistakes (and How To Avoid The...

Customer preferences are evolving just as quickly as technological advances! This can have a signifi...
Supercharging Self-service with Virtual Agents

Supercharging Self-service with Virtual Agents

AI – the new normal prerequisite Business priorities are shifting. Employees’ expectations a...
IT Change Management Guide – How to Manage Changes in your IT Operations?

IT Change Management Guide – How to Manage C...

IT change management is one of the most important aspects of your service management and IT operatio...
5 Tips For Creating a Fantastic Self-Service Portal

5 Tips For Creating a Fantastic Self-Service Porta...

Help me help myself, or I’m out – is the new mantra this ‘always on-demand’ generation i...
6 Tips for better ROI on IT Service Catalog Implementation

6 Tips for better ROI on IT Service Catalog Implem...

We hate waiting. In a world that somehow always seems to run short of time, nobody wants to wait. No...
Automate And Optimise – Don’t Stagnate And Minimise

Automate And Optimise – Don’t Stagnate And Min...

There is much current debate around how the working world has changed so radically in the last few m...
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