ITIL

Five Reasons to get ITIL 4 Certification

Five Reasons to get ITIL 4 Certification

ITIL 4 is here: to date, there are a foundation book and examination package, with more being releas...
How ITIL Framework Enhances IT Services

How ITIL Framework Enhances IT Services

Introduction In most organizations, a service, in its simplest definition, is a set of actions that ...
What is ITIL? – ‘What is’ Series – Part 1

What is ITIL? – ‘What is’ Series...

We received a lot of questions over last year about a host of topics based on and around ITSM. Quest...
ITIL 4 Update- What to expect?

ITIL 4 Update- What to expect?

We conducted a webinar on the upcoming ITIL update, ITIL 4. The webinar drew a lot of interest from ...
Change Management for Cloud Services – Why release notes are more important than ever

Change Management for Cloud Services – Why relea...

One of the biggest benefits that companies receive from utilizing cloud services in their technology...
Focus on Problem Management; not fire-fighting

Focus on Problem Management; not fire-fighting

         Technology isn’t perfect, and the things people try to do with technology aren’...
How ITIL is upgrading in 2018 and what can we expect from the update

How ITIL is upgrading in 2018 and what can we expe...

ITIL is a set of well defined processes and practices utilised for IT service management (ITSM). The...
Is ITIL certification worth your time and effort?

Is ITIL certification worth your time and effort?

All of us have aspired to have some sort of technical certification to enhance our career. According...
What to expect from the planned update to ITIL V3 2011

What to expect from the planned update to ITIL V3 ...

Let’s do a hypothetical show of hands- do you believe IT service management (ITSM) is possible wit...
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