Shobika Gunasekaran on December 30, 2020. 3 min read Supercharging Self-service with Virtual Agents AI – the new normal prerequisite Business priorities are shifting. Employees’ expectations a...
Vishnu Prasad on October 12, 2020. 8 min read IT Change Management Guide – How to Manage C... IT change management is one of the most important aspects of your service management and IT operatio...
Manjusha Vattem on August 14, 2020. 4 min read 5 Tips For Creating a Fantastic Self-Service Porta... Help me help myself, or I’m out – is the new mantra this ‘always on-demand’ generation i...
Manjusha Vattem on August 4, 2020. 3 min read 6 Tips for better ROI on IT Service Catalog Implem... We hate waiting. In a world that somehow always seems to run short of time, nobody wants to wait. No...
Barclay Rae on July 27, 2020. 4 min read Automate And Optimise – Don’t Stagnate And Min... There is much current debate around how the working world has changed so radically in the last few m...
Shobika Gunasekaran on July 16, 2020. 6 min read Resilience – The Business Mastery For The Ne... The last time we saw employees at the IT departments collecting laptops/PCs to equip themselves for ...
Manjusha Vattem on May 12, 2020. 4 min read Elevate Employee Engagement with IT Service Catalo... “Wifi is down”, is the hip new scare phrase of our time. People have stopped taking natural cala...
Manjusha Vattem on May 11, 2020. 3 min read Drive Business Excellence With predictive intellig... Imagine you’re working in IT service and you could get a heads up about a surge in the number of t...
karthik govindarajan on March 30, 2020. 6 min read 7 common techniques used by Change Agents In part 1, we saw the basic definitions of a change agent, their roles and responsibilities. In this...
