Shobika Gunasekaran about 3 weeks ago. 3 min read Supercharging Self-service with Virtual Agents AI – the new normal prerequisite Business priorities are shifting. Employees’ expectations a...
Vishnu Prasad about 3 months ago. 8 min read IT Change Management Guide – How to Manage C... IT change management is one of the most important aspects of your service management and IT operatio...
Manjusha Vattem about 5 months ago. 4 min read 5 Tips For Creating a Fantastic Self-Service Porta... Help me help myself, or I’m out – is the new mantra this ‘always on-demand’ generation i...
Manjusha Vattem about 6 months ago. 3 min read 6 Tips for better ROI on IT Service Catalog Implem... We hate waiting. In a world that somehow always seems to run short of time, nobody wants to wait. No...
Barclay Rae about 6 months ago. 4 min read Automate And Optimise – Don’t Stagnate And Min... There is much current debate around how the working world has changed so radically in the last few m...
Shobika Gunasekaran about 6 months ago. 6 min read Resilience – The Business Mastery For The Ne... The last time we saw employees at the IT departments collecting laptops/PCs to equip themselves for ...
Manjusha Vattem about 9 months ago. 4 min read Elevate Employee Engagement with IT Service Catalo... “Wifi is down”, is the hip new scare phrase of our time. People have stopped taking natural cala...
Manjusha Vattem about 9 months ago. 3 min read Drive Business Excellence With predictive intellig... Imagine you’re working in IT service and you could get a heads up about a surge in the number of t...
karthik govindarajan about 10 months ago. 6 min read 7 common techniques used by Change Agents In part 1, we saw the basic definitions of a change agent, their roles and responsibilities. In this...
