Manjusha Vattem about 2 weeks ago. 4 min read Elevate Employee Engagement with IT Service Catalo... “Wifi is down”, is the hip new scare phrase of our time. People have stopped taking natural cala...
Manjusha Vattem about 2 weeks ago. 3 min read Drive Business Excellence With predictive intellig... Imagine you’re working in IT service and you could get a heads up about a surge in the number of t...
karthik govindarajan about 2 months ago. 6 min read 7 common techniques used by Change Agents In part 1, we saw the basic definitions of a change agent, their roles and responsibilities. In this...
karthik govindarajan about 2 months ago. 5 min read Who is a Change Agent? A change agent is a person from inside or outside an organization who helps an organization, or part...
Hemalakshmi Balaraman about 5 months ago. 5 min read 5 New Things You Didn’t Know You Could Do Wi... The future belongs to those who see possibilities before they become obvious. – John Sculley...
Hemalakshmi Balaraman about 5 months ago. 2 min read 6 Processes in Freshservice Receive the PinkVerify... We are proud to announce that Freshservice fulfills all requirements of 6 ITIL processes, as per an ...
Arvind about 9 months ago. 4 min read How ITIL 4 incorporated practices of Agile, Lean, ... ITIL 4, launched at the beginning of 2019 and has positioned itself differently to its predecessor, ...
Arvind about 9 months ago. 5 min read Coming to Grips with ITIL 4’s Service Value ... Learning complex ideas and concepts We have all spent our lives learning and mastering complex conce...
Ivor Macfarlane about 9 months ago. 3 min read Is Continual Service Improvement the ONLY way? We all want to make things better: improve what we’re doing and come up with good ideas. Often...
