IT support

IT Support Job Description Guide

IT Support Job Description Guide

An IT support agent is one of the most important roles in an organization. They are responsible for ...
5 New Things You Didn’t Know You Could Do With Freshservice Analytics

5 New Things You Didn’t Know You Could Do Wi...

The future belongs to those who see possibilities before they become obvious.  – John Sculley...
5 Signs That Your Knowledge Base Is Failing

5 Signs That Your Knowledge Base Is Failing

Implementing a knowledge base has become one of those things support providers know they need to do,...
Real-Time Incident Management with Ticketing System

Real-Time Incident Management with Ticketing Syste...

Business disruptions are costly to both the supplier and the customer of the service. Business as us...
Top 7 Service Catalog Examples From Across Industries

Top 7 Service Catalog Examples From Across Industr...

The service catalog plays an important role in interactions that can afford to be transactional with...
IT memes for classic ITSM problems

IT memes for classic ITSM problems

I’ve always been a huge fan of memes. I discovered the utility of memes in the professional sp...
Improve Incident Resolution with Freshservice Team Huddle

Improve Incident Resolution with Freshservice Team...

Enterprise collaboration is gaining traction that encourages internal peer interaction and informati...
Elevating the Employee Experience – The Role of ITSM

Elevating the Employee Experience – The Role...

Mind the gap Your employees enjoy great digital experiences in their personal life. They make one-to...
The State of Digital Transformation in 2018

The State of Digital Transformation in 2018

Digital transformation is a series of small sprints that includes implementing the right technologie...
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