IT support

Elevate Employee Engagement with IT Service Catalog

Elevate Employee Engagement with IT Service Catalo...

“Wifi is down”, is the hip new scare phrase of our time. People have stopped taking natural cala...
Ensuring Business Continuity with your IT Team

Ensuring Business Continuity with your IT Team

Introduction This is part 1 of a 4-part series where our CIO, Prasad Ramakrishnan, was interviewed b...
6 Best IT Productivity Tools for working remotely

6 Best IT Productivity Tools for working remotely

‘Work gives you meaning and purpose and life is empty without it’  – Stephen Hawking &nbs...
How IT Teams Have Ramped Up Security Measures for Remote Work

How IT Teams Have Ramped Up Security Measures for ...

I hope everyone reading this is doing well in this time of crisis. In recent weeks, COVID-19 has tur...
IT Support Job Description Guide

IT Support Job Description Guide

An IT support agent is one of the most important roles in an organization. They are responsible for ...
5 New Things You Didn’t Know You Could Do With Freshservice Analytics

5 New Things You Didn’t Know You Could Do Wi...

The future belongs to those who see possibilities before they become obvious.  – John Sculley...
5 Signs That Your Knowledge Base Is Failing

5 Signs That Your Knowledge Base Is Failing

Implementing a knowledge base has become one of those things support providers know they need to do,...
Real-Time Incident Management with Ticketing System

Real-Time Incident Management with Ticketing Syste...

Business disruptions are costly to both the supplier and the customer of the service. Business as us...
Top 7 Service Catalog Examples From Across Industries

Top 7 Service Catalog Examples From Across Industr...

The service catalog plays an important role in interactions that can afford to be transactional with...
Load More