IT Service Desk

5 Tips For Creating a Fantastic Self-Service Portal

5 Tips For Creating a Fantastic Self-Service Porta...

Help me help myself, or I’m out – is the new mantra this ‘always on-demand’ generation i...
6 Tips for better ROI on IT Service Catalog Implementation

6 Tips for better ROI on IT Service Catalog Implem...

We hate waiting. In a world that somehow always seems to run short of time, nobody wants to wait. No...
Automate And Optimise – Don’t Stagnate And Minimise

Automate And Optimise – Don’t Stagnate And Min...

There is much current debate around how the working world has changed so radically in the last few m...
Elevate Employee Engagement with IT Service Catalog

Elevate Employee Engagement with IT Service Catalo...

“Wifi is down”, is the hip new scare phrase of our time. People have stopped taking natural cala...
Drive Business Excellence With predictive intelligence!

Drive Business Excellence With predictive intellig...

Imagine you’re working in IT service and you could get a heads up about a surge in the number of t...
IT Support Job Description Guide

IT Support Job Description Guide

An IT support agent is one of the most important roles in an organization. They are responsible for ...
IT Is Better With Chatbots!

IT Is Better With Chatbots!

Automating processes is a game-changer in the tech industries, and IT services do not want to be lef...
5 New Things You Didn’t Know You Could Do With Freshservice Analytics

5 New Things You Didn’t Know You Could Do Wi...

The future belongs to those who see possibilities before they become obvious.  – John Sculley...
How Santa Claus Achieved 100% CSAT with Freshservice

How Santa Claus Achieved 100% CSAT with Freshservi...

…Because I’m happy Clap along if you feel like a room without a roof Because I’m h...
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