IT Service Desk

Have you done your IT investment yet?

Have you done your IT investment yet?

Alright, before you panic…this has nothing to do with your income tax or investments. I’m re...
Top IT Quotes

Top IT Quotes

I looked far and wide for the most inspirational IT quotes from across industries. Hope you enjoy t...
7 Tips to Effectively Promote your Service Desk

7 Tips to Effectively Promote your Service Desk

Why promote your service desk?      Service desk implementation is a huge project that includes v...
Measuring and Making the Most of Service Desk Metrics

Measuring and Making the Most of Service Desk Metr...

       There is a common misconception to measure almost everything within a service desk. Track...
Helpdesk Software in Education – What can it do for you?

Helpdesk Software in Education – What can it...

While a student juggles many roles in a university, the institutions that they attend are infinitely...
Elevating the Employee Experience – The Role of ITSM

Elevating the Employee Experience – The Role...

Mind the gap Your employees enjoy great digital experiences in their personal life. They make one-to...
The State of Digital Transformation in 2018

The State of Digital Transformation in 2018

Digital transformation is a series of small sprints that includes implementing the right technologie...
How the Subscription Economy is Changing the IT Landscape

How the Subscription Economy is Changing the IT La...

IT teams usually work with shoestring budgets and high operating costs that leave very little wiggle...
7 TED Talks Every IT Leader Should Watch (includes action points)

7 TED Talks Every IT Leader Should Watch (includes...

TED Talks changed my life, so many of my ideas are inspired by them. TED talks are the best way for ...
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