Arvind Subramanian on February 21, 2019. 1 min read We Can’t “Stress” This Enough [I... We’ve talked repeatedly and insistently about why IT folks should not underestimate the adverse ef...
Arvind Subramanian on November 28, 2018. 1 min read Measuring and Making the Most of Metrics [Infograp... Are you drowning in spreadsheets, charts, and graphs and not able to really make sense of the output...
Adithya Krishnaswamy on February 27, 2018. 1 min read Infographic: The Evolution Of ITIL ITIL is complicated. It’s fun for some people and too much process for some others. What we al...
Sairam Krishnan on May 4, 2017. 1 min read Infographic: How an ITIL Service Desk is Different... Prior to drawing up of the ITIL framework, the terms service desk and help desk were used interchang...
Praveen Ramesh on April 6, 2017. 1 min read Infographic: The State of the Service Desk At the core of great employee experience in corporations is the IT organization – providing the to...
Shruti Khaitan on January 5, 2017. 1 min read Infographic: Life on the service desk and metrics ... Top service desk challenges, how to tackle them in 2017, and what trends to look forward to this yea...
Abhirami LG on September 14, 2016. 1 min read ITSM Infographic: 8 Tips for Getting Started with ... 56% of service desk professionals find self-service support channels as a staple of their customer s...
Stephen Mann on December 14, 2015. 4 min read 14 Benefits of Enterprise Service Management [Info... While the use of IT service management (ITSM) by corporate IT organizations – to improve efficienc...
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