Vishnu Prasad on May 25, 2021. 9 min read How To Set Up Your Service Desk – The People... Service Desk Defined The service desk acts as the primary support mechanism in organizations, managi...
Manjusha Vattem on September 1, 2020. 4 min read 5 IT Self-Service Portal Use Cases That Are Not-So... An IT self-service portal is much more than an IT storefront. With the consumer-world self-service t...
Shobika Gunasekaran on July 16, 2020. 6 min read Resilience – The Business Mastery For The Ne... The last time we saw employees at the IT departments collecting laptops/PCs to equip themselves for ...
Aishwarya Mohan on March 25, 2020. 4 min read The story of a shared meal for $29 We are in that era of the world where “sharing” has become the forever “need of the hour”. N...
Arvind on September 19, 2019. 6 min read How To Start Using Your ITSM Tools Outside Of IT ITSM tools have grown up! As service request catalog features of ITSM tools have grown, the ability ...
Manjusha Vattem on September 6, 2019. 4 min read Top 7 Service Catalog Examples From Across Industr... The service catalog plays an important role in interactions that can afford to be transactional with...
Ankit Ranjan on July 30, 2019. 4 min read 6 Blockchain Use Cases for Modern Enterprises The number of blockchain use cases is huge. Compared to existing systems, blockchains are faster, ch...
Ankit Ranjan on July 18, 2019. 3 min read Top 5 Employee Engagement Strategies in 2019 With the employer market being squeezed for innovation in retaining their workforce, employee engage...
Arvind on June 19, 2018. 2 min read Leveraging your service management system for more... Most companies by now have seen (or experienced firsthand) the value that a service management syste...
