Veena Ramakrishnan on May 10, 2022. 3 min read Enterprise Service Management: A key ingredient to... A never-ending global pandemic and the Great Resignation that shows no sign of slowing down, have ma...
Vishnu Prasad on March 21, 2022. 3 min read Building a business case for Intelligent Service M... Traditional IT service management solutions often fall short when it comes to innovation. While lega...
Roopa Pereira on December 15, 2021. 2 min read Forrester names Freshworks a ‘Strong Performerâ€... Enterprise Service Management (ESM) has time and again proven that many of ITSM’s best practices h...
Vidhi Sharma on September 6, 2021. 4 min read Turn offboarding woes into wows using Freshservice An employee’s last day at work is almost as significant as their first one. It commemorates all th...
Vishnu Prasad on May 25, 2021. 9 min read How To Set Up Your Service Desk – The People... Service Desk Defined The service desk acts as the primary support mechanism in organizations, managi...
Manjusha Vattem on September 1, 2020. 4 min read 5 IT Self-Service Portal Use Cases That Are Not-So... An IT self-service portal is much more than an IT storefront. With the consumer-world self-service t...
Manjusha Vattem on September 6, 2019. 5 min read Top 7 Service Catalog Examples From Across Industr... The service catalog plays an important role in interactions that can afford to be transactional with...
Ankit Ranjan on July 30, 2019. 4 min read 6 Blockchain Use Cases for Modern Enterprises The number of blockchain use cases is huge. Compared to existing systems, blockchains are faster, ch...
Stephen Mann on August 2, 2016. 3 min read Top 10 Tips for ITSM Tool Selection In the previous blog “5 Tips for Service Desks Struggling with an Outdated, or Even the Wrong, ITS...