Enterprise Service Management

Employee Engagement in a $1 Billion Company (5 Ways It’s Done)

Employee Engagement in a $1 Billion Company (5 Way...

There is a reason that everybody is talking about employee engagement. Only 13% of employees worldwi...
Leveraging your service management system for more than IT

Leveraging your service management system for more...

Most companies by now have seen (or experienced firsthand) the value that a service management syste...
Employee experience is the next big differentiator

Employee experience is the next big differentiator

This article was originally published in LinkedIn Pulse. The industrial revolution was perhaps the m...
Freshservice integrates with Slack to make collaboration at large organizations a breeze

Freshservice integrates with Slack to make collabo...

Collaboration is fundamental to any organization – we recognized that and that was one of the reas...
Product highlights: A whole new way to the service catalog, asset relationships and reports

Product highlights: A whole new way to the service...

#1 The service catalog gets an all new face-lift Imagine walking to the checkout every single time y...
ITSM Infographic: 8 Tips for Getting Started with Self-service

ITSM Infographic: 8 Tips for Getting Started with ...

56% of service desk professionals find self-service support channels as a staple of their customer s...
5 Simple Tips to Pick the Right ITSM Tool Vendor

5 Simple Tips to Pick the Right ITSM Tool Vendor

Selecting ITSM tools can be a tedious process – starting with figuring out your basic problems wit...
Top 10 Tips for ITSM Tool Selection

Top 10 Tips for ITSM Tool Selection

In the previous blog “5 Tips for Service Desks Struggling with an Outdated, or Even the Wrong, ITS...
Introducing DocuSign in Freshservice for Paperless Contract Management

Introducing DocuSign in Freshservice for Paperless...

A typical scene in an office to execute contracts usually involves long paper-based processes, a lot...
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