Enterprise Service Management

Resilience – The Business Mastery For The New Normal

Resilience – The Business Mastery For The Ne...

The last time we saw employees at the IT departments collecting laptops/PCs to equip themselves for ...
The story of a shared meal for $29

The story of a shared meal for $29

We are in that era of the world where “sharing” has become the forever “need of the hour”. N...
How To Start Using Your ITSM Tools Outside Of IT

How To Start Using Your ITSM Tools Outside Of IT

ITSM tools have grown up! As service request catalog features of ITSM tools have grown, the ability ...
Top 7 Service Catalog Examples From Across Industries

Top 7 Service Catalog Examples From Across Industr...

The service catalog plays an important role in interactions that can afford to be transactional with...
6 Blockchain Use Cases for Modern Enterprises

6 Blockchain Use Cases for Modern Enterprises

The number of blockchain use cases is huge. Compared to existing systems, blockchains are faster, ch...
Top 5 Employee Engagement Strategies in 2019

Top 5 Employee Engagement Strategies in 2019

With the employer market being squeezed for innovation in retaining their workforce, employee engage...
Leveraging your service management system for more than IT

Leveraging your service management system for more...

Most companies by now have seen (or experienced firsthand) the value that a service management syste...
Employee experience is the next big differentiator

Employee experience is the next big differentiator

This article was originally published in LinkedIn Pulse. The industrial revolution was perhaps the m...
Freshservice integrates with Slack to make collaboration at large organizations a breeze

Freshservice integrates with Slack to make collabo...

Collaboration is fundamental to any organization – we recognized that and that was one of the reas...
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