Enterprise Service Management

5 reasons an IT service desk is not just for IT teams

5 reasons an IT service desk is not just for IT te...

What is Enterprise Service Management (ESM)? When the capabilities of IT service management are appl...
Enterprise Service Management: A key ingredient to uninterrupted IT

Enterprise Service Management: A key ingredient to...

A never-ending global pandemic and the Great Resignation that shows no sign of slowing down, have ma...
Building a business case for Intelligent Service Management

Building a business case for Intelligent Service M...

Traditional IT service management solutions often fall short when it comes to innovation. While lega...
Forrester names Freshworks a ‘Strong Performer’ in the 2021 Enterprise Service Management (ESM) evaluation

Forrester names Freshworks a ‘Strong Performer...

Enterprise Service Management (ESM) has time and again proven that many of ITSM’s best practices h...
Turn offboarding woes into wows using Freshservice

Turn offboarding woes into wows using Freshservice

An employee’s last day at work is almost as significant as their first one. It commemorates all th...
How To Set Up Your Service Desk – The People, Process, and Technology

How To Set Up Your Service Desk – The People...

Service Desk Defined The service desk acts as the primary support mechanism in organizations, managi...
5 IT Self-Service Portal Use Cases That Are Not-So-IT

5 IT Self-Service Portal Use Cases That Are Not-So...

An IT self-service portal is much more than an IT storefront. With the consumer-world self-service t...
Resilience – The Business Mastery For The New Normal

Resilience – The Business Mastery For The Ne...

The last time we saw employees at the IT departments collecting laptops/PCs to equip themselves for ...
The story of a shared meal for $29

The story of a shared meal for $29

We are in that era of the world where “sharing” has become the forever “need of the hour”. N...
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