Simran Achpal on May 12, 2022. 4 min read 5 reasons an IT service desk is not just for IT te... What is Enterprise Service Management (ESM)? When the capabilities of IT service management are appl...
Veena Ramakrishnan on May 10, 2022. 3 min read Enterprise Service Management: A key ingredient to... A never-ending global pandemic and the Great Resignation that shows no sign of slowing down, have ma...
Vishnu Prasad on March 21, 2022. 3 min read Building a business case for Intelligent Service M... Traditional IT service management solutions often fall short when it comes to innovation. While lega...
Roopa Pereira on December 15, 2021. 2 min read Forrester names Freshworks a ‘Strong Performer... Enterprise Service Management (ESM) has time and again proven that many of ITSM’s best practices h...
Vidhi Sharma on September 6, 2021. 4 min read Turn offboarding woes into wows using Freshservice An employee’s last day at work is almost as significant as their first one. It commemorates all th...
Vishnu Prasad on May 25, 2021. 9 min read How To Set Up Your Service Desk – The People... Service Desk Defined The service desk acts as the primary support mechanism in organizations, managi...
Manjusha Vattem on September 1, 2020. 4 min read 5 IT Self-Service Portal Use Cases That Are Not-So... An IT self-service portal is much more than an IT storefront. With the consumer-world self-service t...
Shobika Gunasekaran on July 16, 2020. 6 min read Resilience – The Business Mastery For The Ne... The last time we saw employees at the IT departments collecting laptops/PCs to equip themselves for ...
Aishwarya Mohan on March 25, 2020. 4 min read The story of a shared meal for $29 We are in that era of the world where “sharing” has become the forever “need of the hour”. N...
