Veena Ramakrishnan on May 18, 2022. 3 min read What are the top priorities for tech leaders in 20... The high penetration of cloud-based applications and the Great Resignation that shows no sign of slo...
Vishnu Prasad on March 21, 2022. 3 min read Building a business case for Intelligent Service M... Traditional IT service management solutions often fall short when it comes to innovation. While lega...
Veena Ramakrishnan on February 15, 2022. 2 min read The IT agenda for 2022 The Hackett Group’s 2022 Key Issues Study reveals technology’s top 10 priority objectives to hel...
Neharika Sundar on January 21, 2022. 3 min read Delightful service management turns eight Eight years back we were inspired to create an employee experience on par with the best customer ex...
Rohitkumar Nair on October 6, 2021. 3 min read Introducing The Change Makers, a New Podcast from ... Personal Technology Has Revolutionized Our Lives… So Why is Work Tech So Clunky? In the early 1990...
Shobika Gunasekaran on December 30, 2020. 3 min read Supercharging Self-service with Virtual Agents AI – the new normal prerequisite Business priorities are shifting. Employees’ expectations a...
Vishal Nema on November 2, 2020. 3 min read Introducing new-gen project management Managing IT projects often gets difficult and complex. Adhering to timeline and quality is a challen...
Manjusha Vattem on September 1, 2020. 4 min read 5 IT Self-Service Portal Use Cases That Are Not-So... An IT self-service portal is much more than an IT storefront. With the consumer-world self-service t...
Barclay Rae on July 27, 2020. 4 min read Automate And Optimise – Don’t Stagnate And Min... There is much current debate around how the working world has changed so radically in the last few m...
