Digital Transformation

What are the top priorities for tech leaders in 2022?

What are the top priorities for tech leaders in 20...

The high penetration of cloud-based applications and the Great Resignation that shows no sign of slo...
Building a business case for Intelligent Service Management

Building a business case for Intelligent Service M...

Traditional IT service management solutions often fall short when it comes to innovation. While lega...
The IT agenda for 2022

The IT agenda for 2022

The Hackett Group’s 2022 Key Issues Study reveals technology’s top 10 priority objectives to hel...
Delightful service management turns eight

Delightful service management turns eight

Eight years back we were inspired to create an employee experience on par with the best customer ex...
Introducing The Change Makers, a New Podcast from Freshworks

Introducing The Change Makers, a New Podcast from ...

Personal Technology Has Revolutionized Our Lives… So Why is Work Tech So Clunky? In the early 1990...
Supercharging Self-service with Virtual Agents

Supercharging Self-service with Virtual Agents

AI – the new normal prerequisite Business priorities are shifting. Employees’ expectations a...
Introducing new-gen project management

Introducing new-gen project management

Managing IT projects often gets difficult and complex. Adhering to timeline and quality is a challen...
5 IT Self-Service Portal Use Cases That Are Not-So-IT

5 IT Self-Service Portal Use Cases That Are Not-So...

An IT self-service portal is much more than an IT storefront. With the consumer-world self-service t...
Automate And Optimise – Don’t Stagnate And Minimise

Automate And Optimise – Don’t Stagnate And Min...

There is much current debate around how the working world has changed so radically in the last few m...
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