DevOps

Using The DevOps Three Ways To Do Laundry

Using The DevOps Three Ways To Do Laundry

I’m new to the ITSM industry. When I first joined, I knew absolutely nothing about IT. Knowing thi...
ITSM lessons from Toyota principles

ITSM lessons from Toyota principles

       IT stakeholders constantly strive for cost reduction and resource optimization. DevOps, a...
Change & Release Management  – It’s Complicated!

Change & Release Management – It’...

       New implementations are inevitable for any business to grow. It is important to complete ...
ITIL & DevOps – Compete or Complement?

ITIL & DevOps – Compete or Complement?

          Availability of frameworks and best practices are here to help businesses and not co...
What happened down under at Shake I.T. Up – Service Management 2016

What happened down under at Shake I.T. Up – ...

“It’s one thing to want to innovate, but how can you influence or implement those changes, and d...
5 Simple Tips to Pick the Right ITSM Tool Vendor

5 Simple Tips to Pick the Right ITSM Tool Vendor

Selecting ITSM tools can be a tedious process – starting with figuring out your basic problems wit...
The countdown to SITS16 begins

The countdown to SITS16 begins

The ITSM Show 2016, SITS 16, is right around the corner and we’re going to be there at stand #700 ...
itSMF Norway Conference 2016: Different as Always

itSMF Norway Conference 2016: Different as Always

Firstly, my personal thanks to Freshservice for sponsoring my trip to participate in this year’s i...
ITSM Wisdom from HDI Conference 2016

ITSM Wisdom from HDI Conference 2016

HDI Conference 2016 was definitely one for the books. There’s a lot more to life at the service de...
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