DevOps

How ITIL 4 incorporated practices of Agile, Lean, and DevOps

How ITIL 4 incorporated practices of Agile, Lean, ...

ITIL 4, launched at the beginning of 2019 and has positioned itself differently to its predecessor, ...
Don’t put DevOps into your IT teams

Don’t put DevOps into your IT teams

Last year I was delivering DevOps Foundation training for an organisation that has worked hard to in...
ITIL 4 vs ITIL V3: The Major Differences

ITIL 4 vs ITIL V3: The Major Differences

We live in a world where evolution and progression is the norm. The car we drive might be a Mark IV;...
Using The DevOps Three Ways To Do Laundry

Using The DevOps Three Ways To Do Laundry

I’m new to the ITSM industry. When I first joined, I knew absolutely nothing about IT. Knowing thi...
ITSM lessons from Toyota principles

ITSM lessons from Toyota principles

       IT stakeholders constantly strive for cost reduction and resource optimiz...
Change & Release Management  – It’s Complicated!

Change & Release Management – It’...

       New implementations are inevitable for any business to grow. It is important to complete ...
ITIL & DevOps – Compete or Complement?

ITIL & DevOps – Compete or Complement?

          Availability of frameworks and best practices are here to help businesses and not co...
What happened down under at Shake I.T. Up – Service Management 2016

What happened down under at Shake I.T. Up – ...

“It’s one thing to want to innovate, but how can you influence or implement those changes, and d...
5 Simple Tips to Pick the Right ITSM Tool Vendor

5 Simple Tips to Pick the Right ITSM Tool Vendor

Selecting ITSM tools can be a tedious process – starting with figuring out your basic problems wit...
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