Radhika Narayanan on February 10, 2022. 4 min read 12 ways to ace customer communications during a sy... System outages are the worst nightmares for IT support teams, but they also provide an opportunity t...
Vishnu Prasad on May 25, 2021. 9 min read How To Set Up Your Service Desk – The People... Service Desk Defined The service desk acts as the primary support mechanism in organizations, managi...
Vishnu Prasad on October 12, 2020. 8 min read IT Change Management Guide – How to Manage C... IT change management is one of the most important aspects of your service management and IT operatio...
karthik govindarajan on September 8, 2020. 4 min read Choosing a tool for Asset Discovery & its best... Asset Discovery is an important part of IT Asset Management. There are several advantages in having ...
Manjusha Vattem on September 1, 2020. 4 min read 5 IT Self-Service Portal Use Cases That Are Not-So... An IT self-service portal is much more than an IT storefront. With the consumer-world self-service t...
Manjusha Vattem on August 14, 2020. 4 min read 5 Tips For Creating a Fantastic Self-Service Porta... Help me help myself, or I’m out – is the new mantra this ‘always on-demand’ generation i...
Barclay Rae on July 27, 2020. 4 min read Automate And Optimise – Don’t Stagnate And Min... There is much current debate around how the working world has changed so radically in the last few m...
Hemalakshmi Balaraman on July 20, 2020. 2 min read ITSM in The New Normal The COVID-19 pandemic has brought in many changes that seemed implausible only a few months ago. The...
Vishnu Prasad on June 5, 2020. 4 min read 10 Best Practices For Guaranteed ITOM Success IT Operations Management – What is ITOM? ITOM or IT Operations Management is an umbrella term ...
