Vijay Shankar

Vijay Shankar

Automate Employee Onboarding With Freshservice & Workday

Automate Employee Onboarding With Freshservice &am...

The Pain – During employee onboarding and offboarding in an organization there is process for ...
Good Service Desk vs. Bad Service Desk

Good Service Desk vs. Bad Service Desk

I have been sharing my experiences on customer support at Freshworks product trainings, demos, and ...
Starting CSI with the service desk

Starting CSI with the service desk

I’ve done many Freshservice demos, training sessions, and implementations. During these experience...
You Still Don’t Have a Service Catalog? BIG Mistake!

You Still Don’t Have a Service Catalog? BIG Mist...

As an IT Admin, you may ask “what is a service catalog?” or “why do I need a service catalog?...
Why designing your organization’s service catalog should be a priority

Why designing your organization’s service ca...

Designing and delivering a service catalog might never come across as something an IT organization n...
The End of Service Desk Outsourcing

The End of Service Desk Outsourcing

When we launched Freshservice, we got a lot of calls from people who wanted to outsource their servi...