Veena Ramakrishnan

Veena Ramakrishnan

5 AI Use Cases in ITSM and ITOM

5 AI Use Cases in ITSM and ITOM

A broad enthusiasm for AI is already evidenced by the technology’s adoption within many organizati...
How to Re-Imagine IT Self-Service for the Best Employee Experience.

How to Re-Imagine IT Self-Service for the Best Emp...

It all starts with asking yourself how you would rate the IT portal’s employee experience at your ...
Leveraging AI for ITSM and ITOM Success.

Leveraging AI for ITSM and ITOM Success.

In the era of digital workplaces, AI has emerged as a catalyst in enabling simplified, intelligent, ...
When is the Best Time to Flip the Switch on Your ITSM Strategy?

When is the Best Time to Flip the Switch on Your I...

The short answer? Right about now would be a good time to flip the switch if you’re still using a ...
Why You Should Switch To A Modern Cloud-Based ITSM Solution.

Why You Should Switch To A Modern Cloud-Based ITSM...

Is my service desk investment paying off? Is my service desk delivering true business value?  Are w...