Veena Ramakrishnan on September 5, 2022. 3 min read How to elevate the digital workplace experience? The not-so-secret ingredient to attracting and retaining employees is a good digital employee experi...
Veena Ramakrishnan on September 1, 2022. 3 min read 7 ways to build a better service desk The recipe for a delightful employee experience is all about adding heaps and heaps of delightful se...
Veena Ramakrishnan on July 26, 2022. 2 min read Why do IT teams hate their software? Bloatware, or as we affectionately call it, junkware, has always been a problem for businesses acros...
Veena Ramakrishnan on July 20, 2022. 2 min read Is work tech keeping pace with employee expectatio... The short answer? Not so much! New global research from Freshworks shows that despite a pandemic-dri...
Veena Ramakrishnan on July 11, 2022. 2 min read Five best practices for modernizing IT operations We’ve said it before, and we’ll say it again: Improving employee experience is the bedrock of mo...
Veena Ramakrishnan on July 1, 2022. 4 min read Five customer service channels and their impact on... As the pandemic pushed businesses online overnight, companies quickly scaled automation and self-ser...
Veena Ramakrishnan on June 29, 2022. 4 min read Top 7 IT service management metrics you need to me... How do you measure the success of your IT service delivery if you’re not closely monitoring the nu...
Veena Ramakrishnan on June 13, 2022. 3 min read Driving the new IT mandate: Inside global organiza... Businesses today operate in a highly dynamic environment. And it’s safe to say that over the last ...
Veena Ramakrishnan on May 27, 2022. 3 min read How IT leaders can make the leap from tech leaders... Today, there is a need for every business to be digital, and technology as you know it lies at the h...