Stephen Mann on August 9, 2022. 3 min read Demystifying AIOps for IT practitioners What is AIOps? If your organization is looking to improve its IT service management (ITSM) and/or IT...
Stephen Mann on August 8, 2022. 3 min read The relationships between ITOM and DevOps As explained in the earlier “What’s ITOM?” blog, there are various definitions of IT Operation...
Stephen Mann on August 5, 2022. 3 min read What is ITOM and how is it different from ITSM? This is an increasingly popular question for IT professionals. In part, this is driven by the need f...
Stephen Mann on March 29, 2018. 3 min read Work Smarter – Exploit Automation on the IT Serv... Most corporate IT service desks are still under pressure to deliver more with less, with the consume...
Stephen Mann on December 1, 2016. 5 min read Why You Should Stop Aspiring to IT Service Desk In... As an industry, we seem to love statistics and metrics. And the IT service desk industry metrics are...
Stephen Mann on November 22, 2016. 3 min read 5 Tips for Improving Your IT Service Desk Previously, we looked at tips to improve the service desk life, the frustrations with service desk a...
Stephen Mann on November 1, 2016. 4 min read ITIL Alternatives: Why is There so Little Uptake o... If you attend IT service management (ITSM) industry conferences – such as FUSION in the US or itSM...
Stephen Mann on September 27, 2016. 4 min read Top 10 Most Sought After Service Desk Skills: What... The (IT support) times they are a changin’, and IT service desks have already reacted not only in ...
Stephen Mann on August 2, 2016. 3 min read Top 10 Tips for ITSM Tool Selection In the previous blog “5 Tips for Service Desks Struggling with an Outdated, or Even the Wrong, ITS...
