Simran Achpal

Simran Achpal

5 reasons an IT service desk is not just for IT teams

5 reasons an IT service desk is not just for IT te...

What is Enterprise Service Management (ESM)? When the capabilities of IT service management are appl...
Leverage these 6 features of your ITSM tool to improve employee experience

Leverage these 6 features of your ITSM tool to imp...

With a paradigm shift to hybrid work practices and remote working, some critical questions arise. Fi...
You need these 5 features in your ITSM chatbot

You need these 5 features in your ITSM chatbot

With advances in AI, the obvious discussion arises, how to make work-life easier? How to minimize ti...
5 techniques for project management in IT and beyond

5 techniques for project management in IT and beyo...

Project management is a growing field, it helps teams to organize and keep track of work, so project...