Simran Achpal on December 6, 2022. 4 min read How to choose an incident management software The ITIL definition of an incident is “an unplanned interruption to or a quality reduction of an I...
Simran Achpal on November 23, 2022. 4 min read Top 7 integrations for your ITSM tool Behind the scenes, nearly every major web service has an API—an “Application Programming Interfa...
Simran Achpal on October 31, 2022. 4 min read 6 techniques for better incident response The ITIL definition of an incident is “an unplanned interruption to or a reduction in quality of a...
Simran Achpal on September 15, 2022. 3 min read 5 must-haves in your problem management software What is problem management? In ITSM terms, an incident is a single unplanned interruption or reduc...
Simran Achpal on August 22, 2022. 4 min read 5 self-service capabilities you need in your servi... Self-service is a process by which end-users can find solutions and access resources independently. ...
Simran Achpal on May 5, 2022. 5 min read Leverage these 6 features of your ITSM tool to imp... With a paradigm shift to hybrid work practices and remote working, some critical questions arise. Fi...
Simran Achpal on April 25, 2022. 3 min read You need these 5 features in your ITSM chatbot With advances in AI, the obvious discussion arises, how to make work-life easier? How to minimize ti...
Simran Achpal on February 28, 2022. 6 min read 5 techniques for project management in IT and beyo... Project management is a growing field, it helps teams to organize and keep track of work, so project...
