Sanjeev NC on July 29, 2019. 4 min read 5 simple self-service portal tips in Freshservice Self-service portals don’t enjoy a lot of attention. I’ve always believed that business end user...
Sanjeev NC on February 14, 2019. 11 min read A – Z of new ITSM tool implementation Okay, I’m inspired by Joe the IT guy and stole this idea from him! What was that quote about great...
Sanjeev NC on January 22, 2019. 4 min read IT memes for classic ITSM problems I’ve always been a huge fan of memes. I discovered the utility of memes in the professional sp...
Sanjeev NC on September 24, 2018. 5 min read 7 TED Talks Every IT Leader Should Watch (includes... TED Talks changed my life, so many of my ideas are inspired by them. TED talks are the best way for ...
Sanjeev NC on August 20, 2018. 6 min read What can service management learn from product man... I’ve keenly observed product and service management disciplines separately but I’ve never looked...
Sanjeev NC on July 9, 2018. 12 min read ReDeLI – a new approach to Self Service impl... “No! I won’t do it! That website sucks! ” said Adam when he was asked to raise a ticket on the...
Sanjeev NC on May 29, 2018. 3 min read Analytics in Freshservice – Enabling Powerfu... Service desk leaders are struggling with data today. It’s not because they don’t have data; it...
Sanjeev NC on May 25, 2018. 3 min read GDPR is here and Freshservice is ready for IT GDPR is a term that’s been quite popular in the last few months. The GDPR is a European Union regu...
Sanjeev NC on October 31, 2017. 3 min read How I think Alexa can help IT Service Management How will an Alexa service management skill make sense to IT folks? I got an Amazon Echo Dot for my b...