Sanjeev NC

ITSM Enthusiast | Geek | Self-proclaimed Introvert

Sanjeev NC

37 Harry Potter Spells for Sysadmins

37 Harry Potter Spells for Sysadmins

“Yer a wizard, Harry” When Harry heard this for the first time, he had a really tough time belie...
5 simple self-service portal tips in Freshservice

5 simple self-service portal tips in Freshservice

Self-service portals don’t enjoy a lot of attention. I’ve always believed that business end user...
Heroes belong in comic books, not IT organisations

Heroes belong in comic books, not IT organisations

It was a bright and chirpy Saturday evening. Everybody was enjoying their weekend at home, nursing a...
A – Z of new ITSM tool implementation

A – Z of new ITSM tool implementation

Okay, I’m inspired by Joe the IT guy and stole this idea from him! What was that quote about great...
IT memes for classic ITSM problems

IT memes for classic ITSM problems

I’ve always been a huge fan of memes. I discovered the utility of memes in the professional sp...
7 TED Talks Every IT Leader Should Watch (includes action points)

7 TED Talks Every IT Leader Should Watch (includes...

TED Talks changed my life, so many of my ideas are inspired by them. TED talks are the best way for ...
Dear customer, please ask your IT Team these 5 questions

Dear customer, please ask your IT Team these 5 que...

I’ve heard you complain so much about the IT team, dear customer, so I’m writing this blog for y...
What can service management learn from product management?

What can service management learn from product man...

I’ve keenly observed product and service management disciplines separately but I’ve never looked...
IT doesn’t back off from challenges, here’s proof

IT doesn’t back off from challenges, here’s pr...

I wanted to take a break from writing morbid blogs and share a fun set of interactions I came acros...
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