Sairam Krishnan

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Infographic: How an ITIL Service Desk is Different From a Help Desk

Infographic: How an ITIL Service Desk is Different...

Prior to drawing up of the ITIL framework, the terms service desk and help desk were used interchang...
The History Series 3 – The rise of SaaS

The History Series 3 – The rise of SaaS

It was in the year 1859 that Charles Darwin came under severe flak when he put forward his theory of...
The History Series 2 – Cloud Computing

The History Series 2 – Cloud Computing

This post is the second of a three-part series on the rise of the cloud in enterprise software. You ...
The History Series 1 – On Premise Service Desk Solutions

The History Series 1 – On Premise Service De...

The on premise/cloud argument is one of enterprise IT’s oldest rivalries. Even today, in the age o...
You’re using Freshservice wrong!

You’re using Freshservice wrong!

If you’re not using these features, that is. And why is that? Because the features that I’m abou...
Checked out Pivotal Tracker for Freshservice yet?

Checked out Pivotal Tracker for Freshservice yet?

Well, you should! The Freshservice-Pivotal Tracker integration has been something some of our first ...
Introducing SurveyMonkey for Freshservice

Introducing SurveyMonkey for Freshservice

At most times a normal customer satisfaction survey would suffice to know how you are faring in the ...
Attach everything! Dropbox for Freshservice is here

Attach everything! Dropbox for Freshservice is her...

Everyone of us has been faced with that frustrating moment at work when we are trying to attach some...
IT Asset Management – Going beyond basic inventory records

IT Asset Management – Going beyond basic inv...

There comes a point in every growing organization’s life when the number of assets will outnumber ...
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