Praveen Ramesh

25 and an extreme extrovert. Ex cricketer and a wannabe traveller. Lazy eater and a lazier blogger.When not working, you would see him watching cricket matches from the past.

Praveen Ramesh

What is ITIL? – ‘What is’ Series – Part 1

What is ITIL? – ‘What is’ Series...

We received a lot of questions over last year about a host of topics based on and around ITSM. Quest...
ITIL 4 Update- What to expect?

ITIL 4 Update- What to expect?

We conducted a webinar on the upcoming ITIL update, ITIL 4. The webinar drew a lot of interest from ...
CIO vs CTO- What’s the difference anyway?

CIO vs CTO- What’s the difference anyway?

Chief Information Officer (CIO) Vs Chief Technology Officer (CTO) – What is the real differenc...
Help Desk Vs Service Desk – Definition, Difference and a Complete Dissection

Help Desk Vs Service Desk – Definition, Diff...

Users of our service desk – Freshservice – often bombard me with one question: “Wh...
The Ultimate Guide to ITSM Best Practices

The Ultimate Guide to ITSM Best Practices

Why are ITSM best practices important? Isn’t each organization different? A lot of questions poppe...
Is ITIL certification worth your time and effort?

Is ITIL certification worth your time and effort?

All of us have aspired to have some sort of technical certification to enhance our career. According...
System Administrator Salary – What’s The Industry Average?

System Administrator Salary – What’s T...

Let’s get this straight – All of us work to make money, a ton of money. We constantly are th...
Tiered Support Vs Swarming – Which Will Suit You?

Tiered Support Vs Swarming – Which Will Suit...

With DevOps gaining momentum among leading organizations, there’s been a change in the way IT tea...
Marketing the IT Service Desk

Marketing the IT Service Desk

So you’ve finally convinced your CIO to adopt a new IT service desk! You’ve ensured that eve...
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