Padma Sankar

Product Marketer who loves to interact and learn from customers. Classical music interests her besides spending time with family.

Padma Sankar

Improve Employee Experience with Freshservice Employee Onboarding

Improve Employee Experience with Freshservice Empl...

Remember how you felt walking into work on the first day of a new job? Excited, eager, and ready to ...
ITIL Change Management Webinar – 8 Key Takeaways

ITIL Change Management Webinar – 8 Key Takea...

Freshservice hosted a webinar on ITIL change management processes, aimed at providing practical step...
IT Skills needed for 2019

IT Skills needed for 2019

Automation and cloud computing technologies have redefined the way service desks operate. Service de...
7 Tips to Effectively Promote your Service Desk

7 Tips to Effectively Promote your Service Desk

Why promote your service desk?      Service desk implementation is a huge project that includes v...
Measuring and Making the Most of Service Desk Metrics

Measuring and Making the Most of Service Desk Metr...

       There is a common misconception to measure almost everything within a service desk. Track...
Improve Incident Resolution with Freshservice Team Huddle

Improve Incident Resolution with Freshservice Team...

Enterprise collaboration is gaining traction that encourages internal peer interaction and informati...
Is SLA misunderstood?

Is SLA misunderstood?

Businesses maintain service relationships with their customers based on agreed upon service levels. ...
Chatbots – The Future of IT Support

Chatbots – The Future of IT Support

The way users communicate with the businesses has evolved rapidly i.e. Transition from traditional c...
What Makes an Amazing Service Desk Manager

What Makes an Amazing Service Desk Manager

“A leader is one who knows the way, goes the way and shows the way.” – John C. Maxwell An ...
Load More