Padma Sankar on April 25, 2019. 4 min read Improve Employee Experience with Freshservice Empl... Remember how you felt walking into work on the first day of a new job? Excited, eager, and ready to ...
Padma Sankar on April 11, 2019. 2 min read ITIL Change Management Webinar – 8 Key Takea... Freshservice hosted a webinar on ITIL change management processes, aimed at providing practical step...
Padma Sankar on November 2, 2018. 4 min read 7 Tips to Effectively Promote your Service Desk Why promote your service desk? Service desk implementation is a huge project that includes v...
Padma Sankar on October 30, 2018. 3 min read Measuring and Making the Most of Service Desk Metr... There is a common misconception to measure almost everything within a service desk. Track...
Padma Sankar on October 17, 2018. 4 min read Improve Incident Resolution with Freshservice Team... Enterprise collaboration is gaining traction that encourages internal peer interaction and informati...
Padma Sankar on October 9, 2018. 4 min read Is SLA misunderstood? Businesses maintain service relationships with their customers based on agreed upon service levels. ...
Padma Sankar on September 27, 2018. 6 min read Chatbots – The Future of IT Support The way users communicate with the businesses has evolved rapidly i.e. Transition from traditional c...
Padma Sankar on September 13, 2018. 4 min read What Makes an Amazing Service Desk Manager “A leader is one who knows the way, goes the way and shows the way.” – John C. Maxwell An ...
Padma Sankar on August 24, 2018. 3 min read Freshservice launches Chromebooks Integration Freshservice now has a new addition to its Asset Management module. We are excited to announce the n...
