Narain Muralidharan on September 29, 2016. 4 min read Incident Management Best Practices Incidents are unplanned interruptions to an IT service or a reduction in the quality of an IT servic...
Narain Muralidharan on March 2, 2016. 7 min read 7 ways to implement social IT in your service desk And no, it’s not just integrating social media apps to your solution. Ah, good ol’ social IT...
