Narain Muralidharan

Technology evangelist at Freshservice.

Narain Muralidharan

Shadow IT and the IT department

Shadow IT and the IT department

At a recent conference, I was speaking to a veteran IT expert when she mentioned something that piqu...
Make IT matter at Refresh:IT

Make IT matter at Refresh:IT

November is here, which means our very first conference, Refresh:IT, is right around the corner. In ...
Incident Management Best Practices

Incident Management Best Practices

Incidents are unplanned interruptions to an IT service or a reduction in the quality of an IT servic...
Freshservice – only ITSM tool to rank in G2 Crowd Top Mid-market Software

Freshservice – only ITSM tool to rank in G2 Crow...

So many feats, so little time to revel in it. This time, we’re jubilant to share that Freshservice...
7 ways to implement social IT in your service desk

7 ways to implement social IT in your service desk

And no, it’s not just integrating social media apps to your solution. Ah, good ol’ social IT...
What happens in Vegas doesn’t always stay in Vegas!

What happens in Vegas doesn’t always stay in...

As you probably know, this February, the Freshservice team was in Las Vegas as Gold Sponsors for the...
Bringing IT out of the shadows

Bringing IT out of the shadows

Shadow IT – What is it, why it happens and how to resolve from Freshservice A lot of people co...
Launching the Freshservice Android & iOS Apps

Launching the Freshservice Android & iOS Apps

When we launched Freshservice, we’d made a promise to ourselves and to the universe to simplif...