karthik govindarajan

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10 features to consider when choosing your MSP support tool

10 features to consider when choosing your MSP sup...

Managed Service Providers (MSPs) in IT have the unenviable task of hastening the digital transformat...
Your Guide to Virtual IT Events in 2020

Your Guide to Virtual IT Events in 2020

As we’re all currently trying to deal with the new normal, a number of organizations have come...
Top 10 ITSM blogs to read in 2020

Top 10 ITSM blogs to read in 2020

As you continue to stare into the digital abyss to make sense of today’s world, we are doing our b...
Enabling Collaboration for Remote Teams – How does IT help?

Enabling Collaboration for Remote Teams – Ho...

Our CIO, Prasad Ramakrishnan, was interviewed by our very own Alan Berkson, Global Director, Communi...
6 Best IT Productivity Tools for working remotely

6 Best IT Productivity Tools for working remotely

‘Work gives you meaning and purpose and life is empty without it’  – Stephen Hawking &nbs...
7 common techniques used by Change Agents

7 common techniques used by Change Agents

In part 1, we saw the basic definitions of a change agent, their roles and responsibilities. In this...
Who is a Change Agent?

Who is a Change Agent?

A change agent is a person from inside or outside an organization who helps an organization, or part...
IT Support Job Description Guide

IT Support Job Description Guide

An IT support agent is one of the most important roles in an organization. They are responsible for ...