Jyotsna Hariharan

Jyotsna Hariharan

Making IT Support a Slam-Dunk With the Box-Freshservice Integration

Making IT Support a Slam-Dunk With the Box-Freshse...

IT support is a hard enough job as it is, without having to worry about a million peripheral things ...
10 things you need to stop doing in your service desk

10 things you need to stop doing in your service d...

10 things you need to STOP doing in your IT service desk from Freshservice The purpose of your servi...
Incident vs Service request: How are they different?

Incident vs Service request: How are they differen...

Introduction The line between an incident and a service request is often quite blurry and causes eve...
A SysAdmin’s five worst nightmares!

A SysAdmin’s five worst nightmares!

It’s that time of the year again. Halloween: when things go bump in the night, when everything...
Can your Service Desk predict the future?

Can your Service Desk predict the future?

If we were in the mood for cliches, we’d open this with something like “prevention is better tha...
The ultimate cheat sheet to a mobile service desk

The ultimate cheat sheet to a mobile service desk

IT Service Management is a full-time job. There’s no getting around that. Your users’ issues nev...
The High Cost Of Poor Asset Management

The High Cost Of Poor Asset Management

Irrespective of whether you’re equipped to handle them, the number of assets in a growing organiza...
Incident Management – How to make sure no ticket falls through the cracks

Incident Management – How to make sure no ti...

The IT Admin at any company is the go-to-person for every employee seeking to solve a multitude of I...