Jyotsna Hariharan on December 18, 2014. 4 min read 10 things you need to stop doing in your service d... 10 things you need to STOP doing in your IT service desk from Freshservice The purpose of your servi...
Jyotsna Hariharan on November 6, 2014. 3 min read Incident vs Service request: How are they differen... Introduction The line between an incident and a service request is often quite blurry and causes eve...
Jyotsna Hariharan on September 17, 2014. 4 min read Incident Management – How to make sure no ti... The IT Admin at any company is the go-to-person for every employee seeking to solve a multitude of I...
