Jhanani Ranganathan

Product marketer who writes about business technology, amongst other things| Hunter-gatherer of insights| Adman, always and forever| All this, only with a side of coffee

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Elevating the Employee Experience – The Role of ITSM

Elevating the Employee Experience – The Role...

Mind the gap Your employees enjoy great digital experiences in their personal life. They make one-to...
Are Legacy IT Systems Holding Your Digital Business Back?

Are Legacy IT Systems Holding Your Digital Busines...

People today expect great digital experiences, whether they’re at dinner or at the bank. While cha...
The State of Digital Transformation in 2018

The State of Digital Transformation in 2018

Digital transformation is a series of small sprints that includes implementing the right technologie...
What We Learned at RefreshIT UK 2018

What We Learned at RefreshIT UK 2018

Refresh IT, 2018 London At the Olympiad park, overlooking the West Ham United Stadium, Freshservice ...
How the Subscription Economy is Changing the IT Landscape

How the Subscription Economy is Changing the IT La...

IT teams usually work with shoestring budgets and high operating costs that leave very little wiggle...