Ivor Macfarlane

Ivor Macfarlane

Is Continual Service Improvement the ONLY way?

Is Continual Service Improvement the ONLY way?

We all want to make things better: improve what we’re doing and come up with good ideas. Often...
Financial Management for IT Services

Financial Management for IT Services

From the earliest days, ITIL(TM) offered guidance on financial management for IT services. The origi...
Don’t put DevOps into your IT teams

Don’t put DevOps into your IT teams

Last year I was delivering DevOps Foundation training for an organisation that has worked hard to in...
ITIL – Old and new at the same time?

ITIL – Old and new at the same time?

The most successful innovations change the way people think, and how they behave. That’s been ...
itSMF Norway Conference 2016: Different as Always

itSMF Norway Conference 2016: Different as Always

Firstly, my personal thanks to Freshservice for sponsoring my trip to participate in this year’s i...
Reflections From Service Management Conference 2015

Reflections From Service Management Conference 201...

It’s been four weeks now since I got back from the itSMF Australia conference (that was late Augus...