Arvind

ITIL expert and marketer with an entrepreneurial drive. Passionate about football, beer and movies. Director of Marketing for Freshservice.

Arvind

Why Is It Important to Visualize Your IT Workflows?

Why Is It Important to Visualize Your IT Workflows...

All processes have workflows, but very often we’re so entrenched in service delivery processes tha...
How Does Robot Process Automation (RPA) Impact ITSM?

How Does Robot Process Automation (RPA) Impact ITS...

In the popular view, robots are machines that can do some tasks like a human. Robots are excellent a...
5 Signs That Your Knowledge Base Is Failing

5 Signs That Your Knowledge Base Is Failing

Implementing a knowledge base has become one of those things support providers know they need to do,...
Real-Time Incident Management with Ticketing System

Real-Time Incident Management with Ticketing Syste...

Business disruptions are costly to both the supplier and the customer of the service. Business as us...
What Should IT Leaders Know About Data Security?

What Should IT Leaders Know About Data Security?

We all recognize that data security is one of the key areas in which IT must focus, as efforts to mi...
How to Run Successful CAB Meetings

How to Run Successful CAB Meetings

Running a successful Change Advisory Board (CAB) meeting is very important for all organizations. It...
What Should IT Leaders Know about Artificial Intelligence?

What Should IT Leaders Know about Artificial Intel...

Artificial Intelligence (AI) is quite arguably the most widely discussed technological disruption oc...
5 Metrics for Measuring Self Service Adoption

5 Metrics for Measuring Self Service Adoption

Self-service enables the Service Desk to scale operations and offers 24×7 support to end users ...
10 Reasons To Dump Your On-Premise Ticketing System

10 Reasons To Dump Your On-Premise Ticketing Syste...

Cloud computing is growing in popularity as an alternative to on-premise computing. Many organizatio...
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