Arvind

ITIL expert and marketer with an entrepreneurial drive. Passionate about football, beer and movies. Director of Marketing for Freshservice.

Arvind

Five Reasons to get ITIL 4 Certification

Five Reasons to get ITIL 4 Certification

ITIL 4 is here: to date, there are a foundation book and examination package, with more being releas...
ITSM Is About Managing Work, Not Executing Processes

ITSM Is About Managing Work, Not Executing Process...

The first thoughts that come to mind when thinking about IT Service Management are ITIL, service des...
Using IT Asset Management to Help Manage Technology Risk

Using IT Asset Management to Help Manage Technolog...

In modern digital businesses, technology plays a critical role in enabling competitive advantage, op...
Using IT Asset Management to Help Control IT Costs

Using IT Asset Management to Help Control IT Costs

IT organizations seem to constantly be under pressure from company leaders to lower operational cost...
Why poor asset management is bad for your business

Why poor asset management is bad for your business

For many companies, the approach to IT Asset Management (ITAM) is an occasional inventory and then f...
Leveraging your service management system for more than IT

Leveraging your service management system for more...

Most companies by now have seen (or experienced firsthand) the value that a service management syste...
Automation can never replace the IT Service Desk

Automation can never replace the IT Service Desk

Automation, chatbots, artificial intelligence and self-service support capabilities are great, but t...
ITSM Is About Managing Work, Not Executing Processes

ITSM Is About Managing Work, Not Executing Process...

The first thoughts that come to mind when thinking about IT Service Management are ITIL, service des...
Why Time in Pending Status is an important KPI in Service Desks

Why Time in Pending Status is an important KPI in ...

Most IT Service Desk SLAs are built around response time and resolution time (MTTR) which are great ...
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