Arvind

ITIL expert and marketer with an entrepreneurial drive. Passionate about football, beer and movies. Director of Marketing for Freshservice.

Arvind

How To Start Using Your ITSM Tools Outside Of IT

How To Start Using Your ITSM Tools Outside Of IT

ITSM tools have grown up! As service request catalog features of ITSM tools have grown, the ability ...
5 Signs You Need New Ticketing Software

5 Signs You Need New Ticketing Software

You’ve experienced the warning signs: You’ve just come back from a conference where everyone was...
HIPAA Compliance in ITSM

HIPAA Compliance in ITSM

With HIPAA personal health information becomes yet another target for cyber-criminals. While Human R...
5 Signs Your ITSM Tool Implementation Has Gone Wrong

5 Signs Your ITSM Tool Implementation Has Gone Wro...

ITSM tool implementations are very challenging. So challenging that there are organizations that mak...
How ITIL 4 incorporated practices of Agile, Lean, and DevOps

How ITIL 4 incorporated practices of Agile, Lean, ...

ITIL 4, launched at the beginning of 2019 and has positioned itself differently to its predecessor, ...
Coming to Grips with ITIL 4’s Service Value Chain

Coming to Grips with ITIL 4’s Service Value ...

Learning complex ideas and concepts We have all spent our lives learning and mastering complex conce...
ITIL 4: Why are Practices better than Processes?

ITIL 4: Why are Practices better than Processes?

The name game Shakespeare famously asked, “What’s in a name?” In Romeo and Juliet, the nam...
ITIL 4 vs ITIL V3: The Major Differences

ITIL 4 vs ITIL V3: The Major Differences

We live in a world where evolution and progression is the norm. The car we drive might be a Mark IV;...
ITIL Through the Times

ITIL Through the Times

In the beginning ITIL has existed for a long time, the first books went on sale during 1989. Both IT...
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