Alan Berkson

Director of Community Outreach

Alan Berkson

How Innovative Companies Turn Data into Customer Happiness

How Innovative Companies Turn Data into Customer H...

Customer Happiness Webinar, Part 1 We all want happy customers. Sounds cliché, but what we really m...
Highlights from the PINK 15 ITSM Conference

Highlights from the PINK 15 ITSM Conference

You can learn a lot about the pulse of an industry by the questions and concerns raised by attendees...
Freshservice will be at PINK 15′!

Freshservice will be at PINK 15′!

Next week, some of the top minds in IT Service Management will be at the Bellagio Hotel in Las Vegas...
IT communication is not always a technical problem

IT communication is not always a technical problem

I had the pleasure of spending time with some great IT folks at Camp IT’s IT Service Managemen...
Doctors, Drug Dealers and IT Professionals

Doctors, Drug Dealers and IT Professionals

We live in a society that has adopted (and even celebrates) a 24×7 lifestyle. The idea of a ...