Abhirami LG

Optimistic pen-woman on the path to wisdom..or at least somewhere in its vicinity.

Abhirami LG

International women’s day special: The IT Chat with Rubi Kaur

International women’s day special: The IT Ch...

For Rubi Kaur, senior solutions architect at Vodafone with over 20 years’ experience in technical ...
How to date IT support folks

How to date IT support folks

It’s that time of the year again when heart-shaped, red-colored balloons, confetti, chocolates, or...
Kicking off 2017 With a Bang: Freshservice is the Best Software for Mid-market IT Teams

Kicking off 2017 With a Bang: Freshservice is the ...

Just like the surprise nominees for the Academy Awards are getting ready to party, so are we at Fres...
ITSM Infographic: 8 Tips for Getting Started with Self-service

ITSM Infographic: 8 Tips for Getting Started with ...

56% of service desk professionals find self-service support channels as a staple of their customer s...
ITSM Wisdom from HDI Conference 2016

ITSM Wisdom from HDI Conference 2016

HDI Conference 2016 was definitely one for the books. There’s a lot more to life at the service de...
4 Reasons Why There’s no Such Thing as ITIL-compliant

4 Reasons Why There’s no Such Thing as ITIL-comp...

Yeah, you read that right. All things considered, it’s not really ITIL’s, the popular IT service...