Don’t put DevOps into your IT teams

Ivor Macfarlane 4 min read

Last year I was delivering DevOps Foundation training for an organisation that has worked hard to introduce DevOps and Agile concepts and behaviour into their IT teams. They have trained everyone in their IT empire in concepts like the Three ways, continuous release and those staff understand and believe the concepts will help them generate…

Arvind about 3 days ago. 5 min read

ITIL 4: Why are Practices better than Processes?

The name game Shakespeare famously asked, “What’s in a name?” In Romeo and Juliet, the nam...

Arvind about 2 weeks ago. 5 min read

ITIL 4 vs ITIL V3: The Major Differences

We live in a world where evolution and progression is the norm. The car we drive might be a Mark IV;...

Arvind about 3 weeks ago. 5 min read

ITIL Through the Times

In the beginning ITIL has existed for a long time, the first books went on sale during 1989. Both IT...

Sanjeev NC about 3 weeks ago. 7 min read

37 Harry Potter Spells for Sysadmins

“Yer a wizard, Harry” When Harry heard this for the first time, he had a really tough time belie...

Ankit Ranjan about 4 weeks ago. 4 min read

6 Blockchain Use Cases for Modern Enterprises

The number of blockchain use cases is huge. Compared to existing systems, blockchains are faster, ch...

Sanjeev NC about 4 weeks ago. 4 min read

5 simple self-service portal tips in Freshservice

Self-service portals don’t enjoy a lot of attention. I’ve always believed that business end user...

Ankit Ranjan about 1 month ago. 3 min read

Top 5 Employee Engagement Strategies in 2019

With the employer market being squeezed for innovation in retaining their workforce, employee engage...

Arvind about 1 month ago. 5 min read

Five Reasons to get ITIL 4 Certification

ITIL 4 is here: to date, there are a foundation book and examination package, with more being releas...

Karthik Pasupathy R about 2 months ago. 2 min read

Automatically Group Tickets with Field Suggester

Assigning tickets to the right group or agent is a pain. The process involves manually assigning sev...