freshservice-timezones

Here’s how we handle different timezones in Freshservice

6 min read

Managing date and time fields has always been tricky. For customer engagement platforms, several of which are cloud-based and cater to customers globally, it’s especially imperative to accurately reflect the date and time no matter from which timezone a user logs in. Consider SLAs, or service level agreements. SLAs bind customer support agents to respond…

5 New Things You Didn’t Know You Could Do With Freshservice Analytics

5 New Things You Didn’t Know You Could Do Wi...

The future belongs to those who see possibilities before they become obvious.  – John Sculley...
How Santa Claus Achieved 100% CSAT with Freshservice

How Santa Claus Achieved 100% CSAT with Freshservi...

…Because I’m happy Clap along if you feel like a room without a roof Because I’m h...
Freshservice makes it to G2 Crowd’s Top 50 Mid Market Products List

Freshservice makes it to G2 Crowd’s Top 50 M...

Freshservice recently made it to G2 Crowd’s Top 50 products for Mid Market in 2019, and also t...
6 Processes in Freshservice Receive the PinkVerify Certification

6 Processes in Freshservice Receive the PinkVerify...

We are proud to announce that Freshservice fulfills all requirements of 6 ITIL processes, as per an ...
How to enjoy a stress-free holiday using Service desk Automation

How to enjoy a stress-free holiday using Service d...

Christmas is a festival that brings joy and happiness. But if you’re an IT agent, it also brings a...
Your Go-To Guide To The Best IT And Tech Conferences In 2020

Your Go-To Guide To The Best IT And Tech Conferenc...

The life-cycle of information technology is becoming shorter every day. New competitors are disrupti...
The Impact of Field Suggester on IT Teams

The Impact of Field Suggester on IT Teams

When we launched Freddy, our artificial intelligence and machine learning platform, in October 2018,...
Why Is It Important to Visualize Your IT Workflows?

Why Is It Important to Visualize Your IT Workflows...

All processes have workflows, but very often we’re so entrenched in service delivery processes tha...
How Does Robot Process Automation (RPA) Impact ITSM?

How Does Robot Process Automation (RPA) Impact ITS...

In the popular view, robots are machines that can do some tasks like a human. Robots are excellent a...
Load More