5 things you did't know you could do with Freshservice Analytics

5 New Things You Didn’t Know You Could Do With Freshservice Analytics

The future belongs to those who see possibilities before they become obvious.  – John Sculley Most organizations these days are well aware of the importance of data. However, the pitfall for many of these organizations is the lack of knowledge on how to understand, analyze, and interpret this data to turn them into useful business…

How Santa Claus Achieved 100% CSAT with Freshservice

How Santa Claus Achieved 100% CSAT with Freshservi...

…Because I’m happy Clap along if you feel like a room without a roof Because I’m h...
Freshservice makes it to G2 Crowd’s Top 50 Mid Market Products List

Freshservice makes it to G2 Crowd’s Top 50 M...

Freshservice recently made it to G2 Crowd’s Top 50 products for Mid Market in 2019, and also t...
6 Processes in Freshservice Receive the PinkVerify Certification

6 Processes in Freshservice Receive the PinkVerify...

We are proud to announce that Freshservice fulfills all requirements of 6 ITIL processes, as per an ...
How to enjoy a stress-free holiday using Service desk Automation

How to enjoy a stress-free holiday using Service d...

Christmas is a festival that brings joy and happiness. But if you’re an IT agent, it also brings a...
Your Go-To Guide To The Best IT And Tech Conferences In 2020

Your Go-To Guide To The Best IT And Tech Conferenc...

The life-cycle of information technology is becoming shorter every day. New competitors are disrupti...
The Impact of Field Suggester on IT Teams

The Impact of Field Suggester on IT Teams

When we launched Freddy, our artificial intelligence and machine learning platform, in October 2018,...
Why Is It Important to Visualize Your IT Workflows?

Why Is It Important to Visualize Your IT Workflows...

All processes have workflows, but very often we’re so entrenched in service delivery processes tha...
How Does Robot Process Automation (RPA) Impact ITSM?

How Does Robot Process Automation (RPA) Impact ITS...

In the popular view, robots are machines that can do some tasks like a human. Robots are excellent a...
Get More out of Your Day with Microsoft Teams Integration

Get More out of Your Day with Microsoft Teams Inte...

Team collaboration apps play a pivotal role in today’s business. They allow members of a team to i...
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