Turn offboarding woes into wows using Freshservice

Vidhi Sharma on September 6, 2021. 4 min read

An employee’s last day at work is almost as significant as their first one. It commemorates all the learnings, experiences, and memories they have gathered during their journey in a company. Imagine on a day like that, when you are full of nostalgia and maybe relief (wink wink), having an offboarding process that has you…

Deepthi Nagarajan on August 23, 2021. 2 min read

Transforming Employee Experience with Freshservice...

Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly b...

Vishal Nema on August 11, 2021. 3 min read

Slack + Freshservice projects = contextual collabo...

Covid fundamentally disrupted the modern workplace in a way that no technological innovation ever ha...

Veena Ramakrishnan on August 11, 2021. 3 min read

Leveraging AI for ITSM and ITOM Success.

In the era of digital workplaces, AI has emerged as a catalyst in enabling simplified, intelligent, ...

karthik govindarajan on August 10, 2021. 3 min read

Do You Know SAM?

Software asset management (SAM) is an important part of your ITSM toolkit. According to an industry-...

Veena Ramakrishnan on July 16, 2021. 4 min read

When is the Best Time to Flip the Switch on Your I...

The short answer? Right about now would be a good time to flip the switch if you’re still using a ...

Veena Ramakrishnan on May 27, 2021. 3 min read

Why You Should Switch To A Modern Cloud-Based ITSM...

Is my service desk investment paying off? Is my service desk delivering true business value? Are w...

Vishnu Prasad on May 25, 2021. 9 min read

How To Set Up Your Service Desk – The People...

Service Desk Defined The service desk acts as the primary support mechanism in organizations, managi...

Vishnu Prasad on May 17, 2021. 5 min read

9 Common Change Management Mistakes (and How To Av...

Customer preferences are evolving just as quickly as technological advances! This can have a signifi...

Deepthi Nagarajan on May 17, 2021. 2 min read

How to achieve faster time-to-value with Freshserv...

According to the latest report on ITSM in 2021 and beyond, when asked what main area their service d...