devops-it-team

Don’t put DevOps into your IT teams

4 min read

Last year I was delivering DevOps Foundation training for an organisation that has worked hard to introduce DevOps and Agile concepts and behaviour into their IT teams. They have trained everyone in their IT empire in concepts like the Three ways, continuous release and those staff understand and believe the concepts will help them generate…

ITIL 4: Why are Practices better than Processes?

ITIL 4: Why are Practices better than Processes?

The name game Shakespeare famously asked, “What’s in a name?” In Romeo and Juliet, the nam...
ITIL 4 vs ITIL V3: The Major Differences

ITIL 4 vs ITIL V3: The Major Differences

We live in a world where evolution and progression is the norm. The car we drive might be a Mark IV;...
ITIL Through the Times

ITIL Through the Times

In the beginning ITIL has existed for a long time, the first books went on sale during 1989. Both IT...
37 Harry Potter Spells for Sysadmins

37 Harry Potter Spells for Sysadmins

“Yer a wizard, Harry” When Harry heard this for the first time, he had a really tough time belie...
6 Blockchain Use Cases for Modern Enterprises

6 Blockchain Use Cases for Modern Enterprises

The number of blockchain use cases is huge. Compared to existing systems, blockchains are faster, ch...
5 simple self-service portal tips in Freshservice

5 simple self-service portal tips in Freshservice

Self-service portals don’t enjoy a lot of attention. I’ve always believed that business end user...
Top 5 Employee Engagement Strategies in 2019

Top 5 Employee Engagement Strategies in 2019

With the employer market being squeezed for innovation in retaining their workforce, employee engage...
Five Reasons to get ITIL 4 Certification

Five Reasons to get ITIL 4 Certification

ITIL 4 is here: to date, there are a foundation book and examination package, with more being releas...
Automatically Group Tickets with Field Suggester

Automatically Group Tickets with Field Suggester

Assigning tickets to the right group or agent is a pain. The process involves manually assigning sev...
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