Why happy employee experience means happy customer experience

Veena Ramakrishnan on May 19, 2022. 3 min read

Peanut butter and jelly are two great condiments on their own but pairing them together elevates the sandwich game to a whole other level. That’s pretty much the case with employee experience and customer experience. When organizations pair EX and CX together and channel their efforts to keep both ends of the spectrum happy and…

Veena Ramakrishnan on May 18, 2022. 3 min read

What are the top priorities for tech leaders in 20...

The high penetration of cloud-based applications and the Great Resignation that shows no sign of slo...

Simran Achpal on May 12, 2022. 4 min read

5 reasons an IT service desk is not just for IT te...

What is Enterprise Service Management (ESM)? When the capabilities of IT service management are appl...

Veena Ramakrishnan on May 12, 2022. 2 min read

Building an ‘anywhere operations’ mindset for ...

Given a choice, would you rather wait for a cab ride that’s 25 mins away or look for other options...

Veena Ramakrishnan on May 11, 2022. 3 min read

How to gauge the maturity of your IT operating mod...

Like most things that are changing and challenging our way of living, the accelerating change in unf...

Veena Ramakrishnan on May 10, 2022. 3 min read

Enterprise Service Management: A key ingredient to...

A never-ending global pandemic and the Great Resignation that shows no sign of slowing down, have ma...

Veena Ramakrishnan on May 10, 2022. 3 min read

5 ways to become an effective enabler of IT servic...

The business needs of IT Service Management (ITSM) are evolving, and I&O leaders must take suffi...

Simran Achpal on May 5, 2022. 5 min read

Leverage these 6 features of your ITSM tool to imp...

With a paradigm shift to hybrid work practices and remote working, some critical questions arise. Fi...

Anusha Jha on May 3, 2022. 4 min read

Automated Alert Grouping: Resolve incidents faster...

With Ashutosh Dwivedi, Ashutosh Pandey, Sachin Adlakha, Suryakant Singh, Vishnu Parimi, & Anusha...

Neharika Sundar on April 27, 2022. 4 min read

Device42’s partnership enables high-precision se...

Technology is now everywhere. All enterprises have to step up and be tech-savvy not merely for a com...