Here’s how we handle different timezones in Freshservice
Abhinaya Pabbisetty 6 min read
Managing date and time fields has always been tricky. For customer engagement platforms, several of which are cloud-based and cater to customers globally, it’s especially imperative to accurately reflect the date and time no matter from which timezone a user logs in. Consider SLAs, or service level agreements. SLAs bind customer support agents to respond…
