Improve Employee Experience with Freshservice Employee Onboarding

Padma Sankar . 4 min read

Remember how you felt walking into work on the first day of a new job? Excited, eager, and ready to get cracking, right? And one of the best parts of that day is receiving your paraphernalia and company insignias from the HR team. It is the responsibility of the IT teams to make sure that…

Padma Sankar about 2 weeks ago . 2 min read

ITIL Change Management Webinar – 8 Key Takea...

Freshservice hosted a webinar on ITIL change management processes, aimed at providing practical...

Read More

Yasasree Nerayanuri about 2 weeks ago . 7 min read

“What are the metrics that measure your success?...

We at Freshworks had our first ever user conference, Refresh 18 at New York last year. It was a...

Read More

Ranjani Raghupathi about 1 month ago . 3 min read

We’ve given Analytics within Freshservice a new ...

We’ve been working on making analytics within Freshservice even better. And after lots of...

Read More

Gunashree G about 2 months ago . 6 min read

How ITIL Framework Enhances IT Services

Introduction In most organizations, a service, in its simplest definition, is a set of actions that...

Read More

Vishnu Prasad about 2 months ago . 2 min read

Freshservice Wins Three ITSM Software Awards by Fi...

2018 has been a very enterprising year for us at Freshservice. The icing though has been the many...

Read More

Jack Wylde about 2 months ago . 1 min read

We Can’t “Stress” This Enough [I...

We’ve talked repeatedly and insistently about why IT folks should not underestimate the adverse...

Read More

Jack Wylde about 2 months ago . 3 min read

IT Complexity is Driving the Demand for Managed Se...

Has your IT estate gotten simpler and easier to manage during the past year? Is it likely to do so...

Read More

Jack Wylde about 2 months ago . 3 min read

The Evolution of Managed Service Providers (MSPs)

From the earliest days of commercial computing, businesses have faced a recurring set of challenges....

Read More

Sanjeev NC about 2 months ago . 12 min read

A – Z of new ITSM tool implementation

Okay, I’m inspired by Joe the IT guy and stole this idea from him! What was that quote about...

Read More

Jack Wylde about 3 months ago . 5 min read

The Basics: How to Leverage a Simple Service Level...

Service level management offers tremendous opportunity for building a great relationship between a...

Read More

Ranjani Raghupathi about 3 months ago . 2 min read

Collaboration made easy with Trello on Freshservic...

IT teams typically work with every department in an organization and are responsible for enabling...

Read More

Ranjani Raghupathi about 3 months ago . 3 min read

Integrate Your Freshservice Account with a Fresh N...

An ITIL engagement survey by SDI revealed that, “Even today 98% of service desks are still...

Read More