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Minimize the business impact of critical incidents with Freshservice On-Call Management

on November 12, 2021. 5 min read

“Service outage! Help!” These words (or their variations), have preceded notable losses of millions and billions of dollars in the 21st century. From large corporations to SMBs, no one is immune to the effects of downtime – whether planned or unplanned. However, the earlier an issue is noticed, the faster it is acted upon and…

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A Roadmap to Modernise IT Service and Operations Management
Rohitkumar Nair on November 9, 2021. 2 min read

A Roadmap to Modernise IT Service and Operations M...

In the last decade or so AI has gone from a buzzword to table stakes. Data reveals that organization...
How to Become An Agent of Change in Your Organization
Rohitkumar Nair on November 9, 2021. 3 min read

How to Become An Agent of Change in Your Organizat...

To change or not to change? It is a question that every IT leader faces in the wake of lagging techn...
No Stopping: Impactful Transformations Don’t Have an End Point
Rohitkumar Nair on October 22, 2021. 3 min read

No Stopping: Impactful Transformations Don’t Hav...

In our final episode of The Change Makers, we learn that with enough ambition, drive, and backing, I...
The Podium
Rohitkumar Nair on October 20, 2021. 2 min read

The Podium

KPIs and Metrics are Essential Transformation Yardsticks—But So Is Experience. Although many IT le...
Let the Games Begin
Rohitkumar Nair on October 13, 2021. 3 min read

Let the Games Begin

All Change Initiatives Go Through the Valley of Despair—Only Changemakers Reach the Other Side The...
7 reasons why you need an Alert Management solution
Anusha Jha on October 11, 2021. 5 min read

7 reasons why you need an Alert Management solutio...

As a modern enterprise your digital infrastructure – in all likelihood – is a multi-tiered, evol...
The Game Plan 
Rohitkumar Nair on October 11, 2021. 3 min read

The Game Plan 

IT Transformation Is More Than Technology—Its People, Culture, and Policy If you think introducing...
Introducing The Change Makers, a New Podcast from Freshworks
Rohitkumar Nair on October 6, 2021. 3 min read

Introducing The Change Makers, a New Podcast from ...

Personal Technology Has Revolutionized Our Lives… So Why is Work Tech So Clunky? In the early 1990...
Open new channels to delight your employees- Announcing @mention Virtual Agent on Slack
Deepthi Nagarajan on October 5, 2021. 4 min read

Open new channels to delight your employees- Annou...

The new normal has brought in new opportunities and new challenges. Technology plays an integral rol...
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