Trusted by over 40,000 customers

Everything you need to take control of your IT assets

Freshservice inventory management feature Freshservice inventory management feature
Freshservice change management database feature Freshservice change management database feature
Freshservice Asset Auto-discovery features Freshservice Asset Auto-discovery features
Freshservice asset life cycle management Freshservice asset life cycle management

Everything you need to take control of your IT assets

Inventory Management

Ensure operational continuity with full visibility into the IT & non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration items, evaluate their values, and plan purchases with up-to-date information of all assets.

Freshservice inventory management feature Freshservice inventory management feature
CMDB

Maintain a complete repository of all the assets in the organization with in-depth visibility into how they are connected to each other. Easily identify critical assets, and analyze the impact of incidents and changes.

Freshservice change management database feature Freshservice change management database feature
Asset Auto-discovery

Identify all the assets in your organization using the Discovery tools that automatically scan and map for all hardware and software and periodically update the asset information as well.

Freshservice Asset Auto-discovery features Freshservice Asset Auto-discovery features
Asset Life cycle Management

Manage and track all your assets in a single view from anywhere, through all phases – be it procurement, maintenance, depreciation, or disposal. Get a timeline of all events at a glance in your web-based help desk solution.

Freshservice asset life cycle management Freshservice asset life cycle management

Track IT assets efficiently and enhance your service delivery

Workflow Automator

Set up simple automation functions in your online IT asset management tool as well as leverage the built-in capabilities to handle all your manual efforts.

Reporting & Analytics

Identify bottlenecks, make informed decisions, monitor the cloud based ITIL asset management solution performance, and improve service delivery with predefined and custom reporting capabilities.

Contract management

Plan license purchases and detect contract infringements proactively with timely notifications. Speed up contract renewals easily by leveraging automated approval workflows

Additional features you’ll love in Freshservice

Extensible

 Enable enterprise-grade integrations with a marketplace approach built on an open and secure platform

Patch Management

Stay on top of asset health with automated patch management using Automox

Mobility

 Scan assets on the go with the barcode scanners on the Freshservice mobile app

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Right-sized Service Management for Modern Businesses

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improve productivity with apps and integrations improve productivity with apps and integrations
assign and classify tickets with intelligent automation assign and classify tickets with intelligent automation
increase agent productivity increase agent productivity

Right-sized Service Management for Modern Businesses

Intuitive dashboards

Delivering end-to-end, consumer-grade, end-user and employee experience

dashboards b3264b2c dashboards b3264b2c
Extensible

Enabling enterprise-grade integrations with a marketplace approach, built on an open and secure platform

improve productivity with apps and integrations improve productivity with apps and integrations
Intelligent

Providing agility through AI to create contextual and intelligent service delivery

assign and classify tickets with intelligent automation assign and classify tickets with intelligent automation
Improved agent experience

Boosting productivity using canned responses & gamification

increase agent productivity increase agent productivity

Experience success with Freshservice!

On time go-live

Smooth transition for accelerated product adoption.

Realize Quick ROI from Day 1

Effective onboarding with real-time training

No cost support

A 24/7 consultative approach rather than a transactional support

21-day FREE trial. No credit card required.

  You're in safe hands

The Freshservice impact on our customers