Best alternative to your Service Desk | Freshservice

Simplicity is the ultimate sophistication

Your ITSM software should make the lives of your agents and users easier, not complicated. Your service desk should be that friend that not just helps users solve issues but helps them avoid them. In other words, your service desk should be easy-to-use, proactive, powerful and easy to adopt with superior support to help you grow and focus on the more important aspects of your business.

Freshservice aims at doing just that!

The Freshservice impact on our customers

ISG IT Department achieves 98% Excellent Customer Satisfaction with Freshservice

SLA achievement

97.7%

First call resolution

76.74%

Customer Satisfaction

94%

Read the story of ISG’s IT transformation. Read more

ISM sees a 93% reduction in ticket backlogs after using Freshservice

Response time

50%

Ticket volume

Customer satisfaction

98%

Find out how ISM slashed their ticket backlog. Read more

Western Sussex Hospitals sees 70% rise in first-call resolution

SLA achievement

96%

Ticket assignation time

20 sec

Customer Satisfaction

93.7%

See how Western Sussex made this critical leap. Read more

Selwood Housing reduces average ticket resolution times by 30% with Freshservice

Ticket volume

Resolution time

30%

IT Team Satisfaction

56%

Learn about the method Selwood Housing used. Read more

Reasons why you should look for an alternative

Rain or shine, get our unparalleled support

One of the major drawbacks with many ITSM vendors is post-purchase support. All seems fine till you purchase their ITSM tool, and they you’re left lurching to figure out things by yourself post that. Even worse, you are charged for support and implementation (or provided with a substandard one) when you need them. When you come on-board with us, you sign up for a high-quality unparalleled support 24 hours a day 5 days a week. Unlike our competitors we don’t charge for support, as we believe in setting you up for success and enjoy the aspect of you delighting your end users. Our rating in G2 crowd for quality of support (9.3/10).

An ITSM tool that’s easy on your pocket

Get a fully functional ITSM service desk for just $19 per agent per month. As your business grows from small to mid-market to enterprise segment, our plans keep up with your business asks whilst staying friendly on your pocket. With Freshservice there is no hidden costs! What you see is what you get, that’s how much you pay.

The complete ITSM software, sans the complexity

Your time should be spent on strategic IT initiatives, and not on getting your head around a complex and clunky software which has a very steep learning curve. Freshservice is your answer to performing all your ITSM tasks in an easy, uncomplicated way. Freshservice - Made for IT service, designed for people.

A single service desk for every use case

The straight out-of-the box solution by Freshservice enables your team(s) customise templates for IT and business teams like HR, design, finance, and legal. You can customize to your team needs or configure any additional modules at NO EXTRA COST. The flexibility of our ITSM software allows every team in your organisation to offer a robust service desk experience. Forget the hassle of switching tabs, hopping multiple tools for different functions and focus on improving your employees’ productivity.

A clean and non-confusing UI

Ensure your agents love the service desk and stay motivated

Freshservice is made for the workforce of today. Agents hate coming back to a service desk that’s boring, clunky and has a redundancy element to it. That’s the reason we have an in-built gamification module. Award points and incentivise your agents based on actions like tickets solved, SLA compliance, contribution to the KB etc. Now your agents will have some fun while supporting