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Do your IT agents and users love your service desk?
Your ITSM software should make the lives of your agents and users easier, not complicated. Your service desk should be that friend that not just helps users solve issues but helps them avoid them. In other words, your service desk should be easy-to-use, proactive, powerful and easy to adopt with superior support to help you grow and focus on the more important aspects of your business.
Freshservice aims at doing just that!
First call resolution
Read the story of ISG’s IT transformation. Read more
Find out how ISM slashed their ticket backlog. Read more
Ticket assignation time
See how Western Sussex made this critical leap. Read more
IT Team Satisfaction
Learn about the method Selwood Housing used. Read more
One of the major drawbacks with many ITSM vendors is post-purchase support. All seems fine till you purchase their ITSM tool, and they you’re left lurching to figure out things by yourself post that. Even worse, you are charged for support and implementation (or provided with a substandard one) when you need them. When you come on-board with us, you sign up for a high-quality unparalleled support 24 hours a day 5 days a week. Unlike our competitors we don’t charge for support, as we believe in setting you up for success and enjoy the aspect of you delighting your end users. Our rating in G2 crowd for quality of support (9.3/10).
Get a fully functional ITSM service desk for just $19 per agent per month. As your business grows from small to mid-market to enterprise segment, our plans keep up with your business asks whilst staying friendly on your pocket. With Freshservice there is no hidden costs! What you see is what you get, that’s how much you pay.
Your time should be spent on strategic IT initiatives, and not on getting your head around a complex and clunky software which has a very steep learning curve. Freshservice is your answer to performing all your ITSM tasks in an easy, uncomplicated way. Freshservice - Made for IT service, designed for people.
The straight out-of-the box solution by Freshservice enables your team(s) customise templates for IT and business teams like HR, design, finance, and legal. You can customize to your team needs or configure any additional modules at NO EXTRA COST. The flexibility of our ITSM software allows every team in your organisation to offer a robust service desk experience. Forget the hassle of switching tabs, hopping multiple tools for different functions and focus on improving your employees’ productivity.
Freshservice is made for the workforce of today. Agents hate coming back to a service desk that’s boring, clunky and has a redundancy element to it. That’s the reason we have an in-built gamification module. Award points and incentivise your agents based on actions like tickets solved, SLA compliance, contribution to the KB etc. Now your agents will have some fun while supporting
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Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
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