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Minimize the frequency and duration of outages with Freshservice Alert Management. Cut through the noise and identify critical alerts before they impact your business. Accelerate resolution by automatically routing rich incidents to the right agent groups.
Constantly switching screens to analyse notifications from different monitoring tools can be time-consuming and tiring. Simplify by integrating all your monitoring tools with Freshservice and piping in all notifications onto a single pane of glass – standardized and ready to be sliced, diced, and analysed.
Separate signals from noise by converting notifications from monitoring tools into actionable alerts. Further, Auto-remediate incidents whenever the alert status reverts to normal.
Use Alert Rules to identify critical alerts based on set conditions, automatically create incidents, and route them to the respective teams for faster resolution.
Optimize your IT infrastructure for performance and cost by studying alert trends. With all alerts and associated incidents in one place, it becomes easy to analyse the health of your IT Operations.
Manage your IT infrastructure right from your service desk. Resolve issues faster with contextually rich incidents routed to relevant agent groups and stakeholders. And the best part is, everything mentioned here works out of the box!
“Alert management is a game changer for us!
Before Alert Management, we used to get four to five emails as soon as an issue crops up , and every alert would be logged as a ticket. Our team will have to correlate the alerts together and act accordingly. Our biggest benefit from Alert Management is that we completely got rid of the redundant emails as Freshservice groups similar alerts together and creates one single incident for it.
Freshservice has tied alert and incident management systems together and has helped us create a seamless process that automatically logs an incident when there is a critical issue. And, any agent who is working on the incident can automatically track it back to the alert. This has totally stopped us from manually creating incidents in the service desk.
Now that we’ve got it, it is hard to live without it.”
“Alert Management system is a pillar of an ITSM solution.
The Alert management system in Freshservice generates incidents based on incoming alerts and automatically closes them when the alerts are fixed.
With Freshservice, we now have the exact history of each alert and their associated Incidents, and all the support teams could have access to that information at the same time. This increases transparency and agility among our internal teams.
Also, their ability to integrate with third-party monitoring tools is limitless with field mapping and API first mindset.
And the best part is, it is really easy to set it up!”
“We currently have monitoring systems for different functions - ranging from data center monitoring, network monitoring, to cloud infrastructure monitoring.
In the past, we had specialized teams to monitor alerts from these systems and apply their expertise to decide on how to act on critical alerts when they surface in the system. It was manual and time consuming.
With Freshservice, we were able to aggregate alerts from all these systems and create a workflow to automatically create alert-based incidents in Freshservice. This saved us cost and also helped us become operationally efficient.
I am sure there are plenty of products out there which can facilitate the same outcome, but the ease of use Freshservice brings to the table definitely has a huge impact on the user experience.”
“We use the Freshservice Alerts tool to manage website outage alerts from multiple monitoring tools. This feature has worked flawlessly for us and has saved measurable time compared to our previous system, largely due to the bulk alert management and flood protection features. We are excited to see this tool expanded further with additional features and integrations.”
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