AI holds the unique position of being decades old and yet entirely ‘new’. For many IT practitioners AI is still shrouded in mystery and implementation can seem daunting. At Freshservice we take AI out of its ivory tower and make it accessible for everyone. This collection helps IT practitioners make informed choices on where and how to apply AI and flip the switch on their current ITSM practices.
Rightsizing AI for ITSM and ITOM success.
Debunking AI myths in ITSM
Intelligent Service Management Report
The making of future-ready enterprises.
69% of IT practitioners assume it takes weeks to install an enterprise wide AI solution for ITSM
40% believe integration with legacy system is a challenge
39% say training AI bots is a concern
38% consider cost of implementation, a stumbling block
Joy Su, Freshworks | Chad Haftorson, Freshworks | Nirmal Krishnamoorthy, Freshwork
Stephen Mann, ITSM.tools | Deepthi Nagarajan, Freshworks | Nirmal Krishnamoorthy, Freshworks
Bobby McCullough, Flycast Partners | Berkeley Vogelheim, Freshworks | Nirmal Krishnamoorthy, Freshworks
Stephen Mann, ITSM.tools | Joy Su, Freshworks| Nirmal Krishnamoorthy, Freshworks
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