Freshservice's modern and intuitive UI requires minimal or no training, and is customizable to IT and non-IT needs.
Automate tasks, provide support for issues raised via email, self-service portal, phone, chat, or in person.
Offer information in the knowledge base and services in the catalog so employees can help themselves to their needs.
Maintain records of contracts, hardware, software, and other assets, be notified of all its details from acquisition to expiry.
Leverage our mobile service desk app for iOS and Android to provide support within teams, manage assets, or request for services.
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Freshservice has helped us improve our ability to serve to requests or queries in an elegant and professional manner. The portal experience is very good.”
HR, Facilities, Security
"Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice."
IT, HR, Marketing, Facilities
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
Learn how ITSM technology can be used to support other business functions to improve quality of service and the customer experience, increase operational efficiency and reduce costs, and improve managerial insight and governance.
Check out ITSM expert, Stephen Mann, as he introduces you to the world of ITSM. Explore the reasons why you need ITSM, how to go about implementing the processes, and how to avoid the most common ITIL adoption mistakes.