Everything you need for IT support

Easy to use and set up

Freshservice's modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.

Multi-channel support

Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person

Gamify your service desk

Turn your service desk into a highly engaging and fun experience for your agents

Information at your fingertips

Maintain records of contracts, hardware, software, and other assets, including all details from from acquisition to expiry

Best rated Mobile App

Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road

Why Freshservice?

Why Freshservice?

Increase Agent Productivity

Save precious time by quickly responding to employee questions with reusable templates

Automate internal processes

Automate agent assignment for requests and create your own approval workflows using workflow automator to fulfil requests on time.

Get the most out of CMDB

Get complete visibility into how your configuration items (CIs) are connected to the business by visualizing all the dependencies and relationships in an interactive map.

Be on top of your KPIs

Project the key metrics for your team on a large screen to keep them updated

Improve employee experience

Auto suggest solution articles to end users when they’re trying to solve a problem.

The Freshservice impact on our customers

An IT Service Desk trusted by over 20,000 customers