The all in one customer engagement suite
Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.
Freshservice has yet again been voted the customers' choice for ITSM software. The most usable service desk software is now the most loved too!
Freshservice's modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person
Turn your service desk into a highly engaging and fun experience for your agents
Maintain records of contracts, hardware, software, and other assets, including all details from from acquisition to expiry
Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road
Save precious time by quickly responding to employee questions with reusable templates
Automate agent assignment for requests and create your own approval workflows using workflow automator to fulfil requests on time.
Get complete visibility into how your configuration items (CIs) are connected to the business by visualizing all the dependencies and relationships in an interactive map.
Project the key metrics for your team on a large screen to keep them updated
Auto suggest solution articles to end users when they’re trying to solve a problem.
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
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