The Forrester Wave™ Enterprise Service Management, Q4 2021 is here. Access Report
For your Customers
For your Employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Modernize ITSM with an intuitive, fast-time-to-value, and intelligent solution
Deliver delight, increase efficiency, and realize greater ROI with Freshservice
Eliminate repetitive tasks and manual processes, and drive service efficiency using no-code workflows and powerful automations
Integrate service management on a single platform to bridge silos, improve time to resolution, reduce costs, and improve visibility
Customize rapidly with Freshservice's no-code platform. Get expert onboarding, migration services, and 24x7 support
Freshservice’s out-of-the-box features help you deploy quickly, enable easier adoption, at scale. Leverage our AI-powered enterprise platform to unify customer experiences, and enhance employee productivity with drag and drop integrations.
Bridge the gap between service and operations management to improve reliability. Prevent critical issues by identifying the right alerts, collaborate with context, and deliver enhanced end-user experience.
Put time back into your agents' day by empowering them with an AI-powered service management tool that provides suggestions and responses.
Meet employees in the channels of their choice such as MS Teams, Slack, or the Freshservice chatbot. Empower your employees with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog
Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency
Only 'Challenger' in 2021 Gartner MQ for ITSM Tools
G2 Enterprise Leader Summer 2021
TrustRadius Top Rated ITSM Tool 2021
Gartner Peer Insights Customers' Choice for ITSM Tools
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“If you want to organize the work well, transparency and structure is a prerequisite. Freshservice offers us that transparency. We no longer need face-to-face work meetings to distribute the workload, we do it in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“We have found great value in Freshservice’s configurable workflows, unified portal and the ability to set up the platform in local languages. We believe this will help the way we manage incidents across our locations to provide the best experience for our customers.”
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